Episodes

  • Episode 17: Eric Cook - Sustaining High-Stakes Agency Ops (Part 1)
    Feb 6 2026

    In this new episode of The Angry Ops Guy Podcast, Mike sits down with Eric Cook - one of the most respected operators in the WSI network and a longtime friend who’s been in the agency trenches longer than most. The conversation spans leadership, burnout, travel overload, crisis management, and what it really takes to sustain a high-stakes agency when the internet never sleeps. From banking-sector pressure to tech outages, client trust, and the hidden cost of always being "on", this one is grounded, honest, and packed with hard-earned perspective.

    And because it’s still Mike and Eric, the seriousness never goes uninterrupted for long. Somewhere between life lessons and Ops wisdom, the conversation detours into man-child humour, near-miss disasters, and the kind of friendship you only earn after years of mutual respect, bad decisions, and surviving agency life together.

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    51 mins
  • Episode 16: Jack Porter-Smith - Life After Agency Ops (Part 2)
    Feb 6 2026

    Part 2 goes deeper into what happens after you’re forced to step away from agency life.

    Jack Porter-Smith talks honestly about rebuilding career 2.0, why autopilot is dangerous, and how he’s refocusing on advisory work, writing, and peer support without sacrificing his health. It’s reflective, grounded, and useful for anyone trying to figure out what comes next once the Ops grind finally stops.

    And because it’s Mike and Jack, none of that seriousness survives for long. The conversation keeps getting hijacked by the dumbest man-child friendship moments imaginable, including a hospital voice note that goes wildly off-script and a legendary client call nearly detonated by one perfectly timed instant message.

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    38 mins
  • Episode 3: The Hard Truth About Hiring, Firing & Culture
    Dec 20 2024
    In this episode of The Angry Ops Guy Podcast, Mike and Christina dive into the gritty realities of hiring and team building in the digital marketing world. From hiring trauma to onboarding nightmares, they tackle what it really takes to build a team of Navy SEALs for your agency. Along the way, they share lessons about culture fit, the pain of bad hires, and why firing quickly can save your operations from disaster. Blending humor and hard truths, this episode is packed with insights for anyone grinding it out in agency ops.
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    1 hr and 18 mins
  • Episode 15: Jack Porter-Smith - Life After Agency Ops (Part 1)
    Sep 5 2025

    He’s finally here! Jack Porter-Smith crawls out of the Ops grave for his first-ever guest spot on The Angry Ops Guy Podcast. After a full-blown health collapse and walking away from his multi-million dollar agency, he joins Mike for a raw, darkly funny breakdown of burnout, survival, and what happens when your inbox starts feeling like a weapon. The two swap war stories from over a decade in the trenches, get brutally honest about leadership and ego, and somehow still find time to roast each other to hell and back. It’s half therapy, half roast and somehow still useful if you’re trying not to lose your mind in digital marketing Ops.

    Stick around for Part 1’s big finale: a little Photoshop, a buffet, and the moment Mike officially becomes a WSI legend (for all the wrong reasons).

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    1 hr and 9 mins
  • Episode 1: Welcome to Ops
    Nov 29 2024
    In this debut episode of The Angry Ops Guy Podcast, Mike Gualtieri and Christina Pilarski dive into their personal journeys in Digital Marketing Ops. They share the gritty realities of survival, the importance of trust, and practical tips for managing daily chaos. With a mix of humor and hard truths, this episode is a candid look at the backbone of agency life.
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    51 mins
  • Episode 13: Your Timesheet Is a Lie
    Jun 9 2025
    Time tracking sucks - everyone hates it, nobody does it right, but your agency depends on it. This week, Mike and Christina unpack the brutal truth about the most avoided operational task in the business.

    We dig into how time data reveals padded hours, broken processes, and phantom productivity and why skipping it leads to bad hires, over-serviced clients, and money bleeding from every retainer. Somewhere in the chaos, Mike blames Cookie Monster for his weight issues, Christina outs her PR team as the worst offenders, and we both admit: if it’s not tracked, it didn’t happen. Hate it all you want - time tracking isn’t micromanagement, it’s survival.
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    49 mins
  • Episode 2: People, Process… or Just Panic?
    Dec 13 2024
    In this episode of The Angry Ops Guy Podcast, Mike and Christina dive into the relentless world of Digital Marketing Ops. They discuss focus, accountability, and process improvement, sharing lessons from the trenches. From visionary-integrator dynamics to building the right team, this episode blends humor and hard truths about the grind of agency operations.
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    56 mins
  • Episode 11: Teams Aren’t Built on Titles
    May 9 2025
    Mike’s outnumbered in this one. Emily steps into the spotlight, Christina’s already fired up, and suddenly the Angry Ops Guy is stuck between two women calling out every Ops myth in the book.

    This episode dives into the mess behind promotions, title inflation, and why giving someone a “manager” label with nothing to manage is a one-way ticket to team resentment. Christina lays down the law on capacity and responsibility, Emily keeps receipts from every episode, and Mike tries to hold the mic while slowly losing control. If you’ve ever questioned what career growth actually looks like in a small team, this one hits hard.
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    56 mins