This week our conversation covers various aspects of business management, including preparing for new hires, challenges with sales forecast, managing workflow and capacity, customer service, marketing strategies, customer engagement, and team management.

The podcast conversation delves into the journey of two business owners as they share their experiences, challenges, and aspirations in growing their businesses. It explores the significance of reaching a million-pound turnover, the impact on personal development, and the strategies for business growth and customer retention. The conversation also includes reflections on personal experiences and book recommendations for business growth and development.

Takeaways

• Journey to a million
• Business growth

Chapters

• 00:00 Introduction to the Journey
• 05:40 The Meaning of a Million
• 12:51 Business Growth and Exit Strategy
• 19:57 Loyalty Schemes and Customer Retention
• 29:55 Reflections and Book Recommendations

The difficult second episode! 😁Success, challenge, self reflection and our listener's question!