🎙️ Welcome to the first VIDEO episode of Informed & Unfiltered!

You can't get an appointment for six weeks. Your test results are sitting in your portal, but no one has called. The pharmacy says it's waiting on your doctor's office. Your insurance won't cover the medication your physician prescribed.

And understandably, you're frustrated.

But is your doctor actually responsible?

In Episode 8: Things Patients Don't Know About Medicine, Dr. Aisha Zakia Rush takes you behind the scenes of healthcare to explain what may actually be happening when your care doesn't go the way you expected.

This isn't about blaming patients—or making excuses for doctors. Sometimes physicians do make mistakes. Instead, this conversation is about understanding the many people, policies, insurance requirements, staffing limitations, technology systems, and administrative processes that can stand between a patient and their physician.

We discuss:

• Why you may see test results before your doctor reviews them
• Why getting an appointment can take weeks—or months
• Why your doctor may be running late
• What really happens when insurance denies your medication
• What “we're waiting on your doctor” may actually mean at the pharmacy
• Why patient portal messages aren't always answered immediately
• Why you sometimes have to repeat your medical history
• Why doctors order certain tests—and sometimes won't order the test you request
• How healthcare systems can create frustrations for both patients AND physicians
• What you can do to become a stronger advocate for your own healthcare

The goal isn't to decide who's at fault.

It's to help patients understand what happens behind the scenes so they can ask better questions, communicate more effectively, and navigate the healthcare system with more confidence.

Because patients and physicians aren't necessarily on opposite sides.

Very often, we're frustrated by the exact same system.

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Medicine — The Good, The Bad, and The Ugly.

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