We revisit one of our most popular, and one of our favourite, episodes this week.

Jim Rohrstaff’s journey from caddying in Michigan to helping build world-class golf destinations in New Zealand is full of lessons in leadership, hospitality, and taking calculated risks. Jim joins Ed Chapman and Michael Herd to discuss what makes a club truly memorable, why great service starts with the right people, and how clear vision and empowered teams create a strong culture. He also shares what led him to move his family to New Zealand and how he evaluates big opportunities. A thoughtful conversation for anyone interested in golf, club management, and building something exceptional.

This episode is brought to you by:

Kopplin Kuebler & Wallace. The most trusted name in executive search and consulting. People focused, quality driven. https://kkandw.com

Club Connections. Club Connections works with private clubs globally to strengthen member experience through better communication, storytelling and engagement. Founded by Emily McCarvill, the business partners with clubs to ensure the way they communicate reflects the culture and standards behind the gates. https://www.linkedin.com/company/clubconnections/

SHANX Mini Golf. SHANX Mini Golf is an Australian company known for producing some of the world's best mini golf courses. https://shanxminigolf.com.au

They’re not the typical novelty putt-putt with windmills and clowns—instead, they build bespoke, high-quality 18-hole courses using synthetic turf, challenging terrain inspired by actual golf, often located at or near real golf clubs. Their architect is responsible for a few world top 100 golf courses too!

Contact the SHANX team and mention BTG podcast for a complimentary site feasibility assessment!