In this episode of Leading Veterinary Teams on Air, Suzanne is joined by Dr. Desmond Coates, a practicing veterinarian and medical director in Mason, Ohio, who stepped into leadership just a few years after graduating vet school in 2022. Dr. Coates shares how his Uncle Brian inspired both his love of animals and his commitment to mentorship, and how early leadership experiences in college, vet school’s Veterinary Leadership Experience (VLE), and associate practice shaped his service-based view of leadership. Together, they explore what it means to lead with attention, build trust, and create psychological safety while still holding people accountable. Dr. Coates discusses the importance of self-reflection, consistency, follow-through, and asking for feedback, emphasizing that teams don’t expect perfection—they expect accountability. He shares communication strategies drawn from books like Crucial Conversations, Crucial Accountability, Never Split the Difference, and Stories That Stick, including entering hard conversations calmly, saying the “quiet part” out loud, and using curiosity-driven prompts like “What do you mean by that?” and “Tell me more.” Dr. Coates also reflects on repairing relationships after missteps, the strengths and challenges of early-career leadership, and how he integrates clinical diagnostic thinking with leadership problem-solving. He highlights delegation, empowering teams, and strong technician utilization as key to sustainability, describing technicians as leaders who should be trusted and utilized to the full degree of their training and licensure. Finally, he shares his view that avoidance is a root driver of burnout and cultural decline in veterinary medicine, and encourages leaders to lean into discomfort, address issues early, and seek mentorship and a strong leadership network. Dr. Coates recommends Crucial Conversations as the one book every leader should read and invites listeners to connect with him on LinkedIn.

🌟 Connect with Dr Coates
LinkedIn: / desmond-xavier-coates-dvm-802595123

🎧 Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.

And if this episode resonates, share it with a colleague, Subscribe, and leave a review — it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession.

Recorded from my AirBnB while at VMX, this solo episode is an honest conversation about where veterinary medicine is headed, from my view, and why leadership, not resilience, is the real issue we need to address.In this episode, I share: • What genuinely excites me about the future of veterinary medicine • The patterns I keep seeing that lead to burnout, turnover, and frustration • Why so many leadership efforts fail to create real change • How those patterns led me to build CLARITY, the Veterinary Leadership Operating SystemI also talk about what I launched this weekend at VMX: • A 5-question Leadership Blind Spot Assessment designed to help leaders identify the one thing quietly undermining their leadership • The CLARITY Toolkit, made up of three practical tools you can use like a workbook • A sneak peek into the larger CLARITY system dropping later this yearFinally, I share what’s coming next: A 3-week small-group leadership experience starting February 10th, focused on the biggest leadership leak I see—leading peopleUpcoming speaking engagements including HiVE San Antonio, New York Vet, GVScon, and a Hound webinar An open invitation for future speaking opportunities and collaborationsThis isn’t a hype episode.It’s a clarity episode.If you’re a practice owner, manager, medical director, or emerging leader who feels like something isn’t working—but can’t quite name what—it starts here.👇 Next steps mentioned in this episode: • Take the Leadership Blind Spot Assessment • Explore the CLARITY Toolkit • Learn more about the February leadership groupThanks for being here—and for doing the work this profession is asking of us.Find Suzanne:

on IG: therealsuzannethomas

on LinkedIN: @suzannethomaslvt

LVT.VET

In this episode of Leading Veterinary Teams On Air, host Suzanne Thomas welcomes Kelly Cronin, a veterinary technician specialist with over 30 years of experience across multiple roles. Kelly shares her journey from a shift lead to VTS in ECC to VP of operations, and how continuing education and community building became central to her career. She discusses the challenges and solutions in leadership, the importance of delegation and trust within teams, and how she reinvents herself through diverse entrepreneurial ventures. Highlights include Kelly's initiatives like CE on the Sea and her unique vacation rental business, which showcase her ability to integrate personal passions with professional growth. This episode offers valuable insights for veterinary leaders looking to foster a more inclusive, empowered, and dynamic work environment.

00:00 Introduction to Leading Veterinary Teams

01:10 Meet Kelly Cronin: A Veterinary Powerhouse

02:42 Kelly's Leadership Journey

06:10 Balancing Leadership and Technical Skills

08:40 The Importance of Team Dynamics

13:24 Delegation and Empowerment in Veterinary Teams

18:06 Navigating Leadership Challenges

23:46 Self-Examination and Setting Boundaries

30:42 Intent and Grace in Leadership

34:48 The Impetus for Writing My First Book

37:09 The Birth of CE on the Sea

39:30 Impactful Experiences and Connections

48:22 Reinventing Myself in the Profession

52:14 Exploring Opportunities Beyond Vet Med

59:26 Advice for Aspiring Entrepreneurs

01:01:26 Rapid Fire Questions and Fun Facts

01:04:08 Final Thoughts and Resources

🌟 Connect with Kelly

LinkedIn: @kellylynncronin

https://linktr.ee/kellylynncronin

https://vettechlife.com/

Kelly’s Book: https://a.co/d/fxpmymT

Cronin’s Castles: https://croninscastles.com/

VetTechLife Financial Fitness Facebook Group: https://www.facebook.com/groups/1565420814266226/

🎧 Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.

Join the Leading Veterinary Teams Community: https://leading-veterinary-teams-community.mn.co/plans/1907700

And if this episode resonates, share it with a colleague, Subscribe, and leave a review — it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession.

In this episode of Leading Veterinary Teams On Air, host Suzanne Thomas speaks with Lucy Nash, a seasoned RVT with diverse experiences across the veterinary field. Lucy shares her journey from clinical practice to her current role in industry, emphasizing the prevalence of burnout and the importance of recognizing and utilizing the skills of veterinary technicians. The discussion highlights the significance of open communication, team utilization, and creating a positive workplace culture. Lucy advocates for the inclusion of all team members in decision-making processes and stresses the need for understanding individual learning and communication styles to enhance employee engagement and retention.00:00 Understanding Compassion Fatigue in Veterinary Medicine00:24 Introduction to Leading Veterinary Teams Podcast01:16 Meet Lucy Nash: A Journey Through Veterinary Medicine03:17 Transitioning from Clinical Practice to Industry Roles05:11 The Importance of Skill Sets in Veterinary Medicine08:09 Leadership and Team Engagement in Veterinary Practices13:20 Feedback and Communication in Veterinary Teams24:15 Building Trust and Transparency in Veterinary Leadership34:47 Changing Feedback Methods36:39 The Importance of Timely Feedback39:24 Understanding Team Communication Styles43:58 Building a Respectful Work Culture46:36 The Role of Leadership in Large Organizations48:45 Adapting to Adult Learning Styles59:01 Exploring Non-Clinical Career Paths01:05:10 Conclusion and Final Thoughts🌟 Connect with LucyEmail: Lucy@hound.vetLinkedIn: @lucynashRVTInstagram: @lucylupoprvt🎧 Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.Join the Leading Veterinary Teams Community: https://leading-veterinary-teams-community.mn.co/plans/1907700And if this episode resonates, share it with a colleague, Subscribe, and leave a review — it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession.

Self-Awareness and Energy to Cultivate Thriving Veterinary TeamsIn this episode of Leading Veterinary Teams, host Suzanne Thomas engages in a profound conversation with Dr. Jennifer Edwards, a veterinarian, leadership coach, and certified success principles trainer. Dr. Edwards shares her unconventional journey from studying psychology to veterinary medicine, her extensive career, and her transition to coaching. They discuss the crucial role of self-awareness, the power of curiosity over judgment, and the significance of managing and shifting personal energy for effective leadership. Dr. Edwards provides insights into how individual and collective energy influences team culture and resilience, emphasizing the importance of movement for physical and emotional well-being. Listeners gain practical advice on fostering positive, supportive environments and the impact of conscious leadership in veterinary practices.00:00 Dr Jennifer Edwards Leading Veterinary Teams On Air01:42 Meet Dr. Jennifer Edwards03:03 Dr. Jennifer's Unconventional Journey08:05 Understanding Resilience and Energy14:31 The Importance of Conscious Leadership21:49 Self-Awareness and Personal Growth26:29 Navigating Personal and Professional Challenges33:55 Realizing Self-Awareness and Letting Go34:36 The Importance of Honoring Your Emotions40:24 Movement and Emotional Wellbeing48:02 Rebuilding Energy and Taking Responsibility51:56 The Power of Books and Continuous Learning55:19 Creating a Positive Workplace Culture59:28 Conclusion and Contact Information🌟 Connect with Dr Jennifer EdwardsLinkedIn: https://www.linkedin.com/in/drjenniferedwards/Website: drjenniferedwards.com Youtube: https://www.youtube.com/@drjenniferedwards🎧 Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.If this episode resonates, share it with a colleague and leave a review — it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession.

In this episode of Leading Veterinary Teams, host Suzanne Thomas welcomes Rick Albrecht, a seasoned professional with over 27 years in the veterinary field and extensive experience in education and leadership development. Rick shares his journey, from starting as a veterinary assistant to becoming a clinical educator, emphasizing the critical role of active listening in effective leadership. He explains how active listening involves empathy, validation, and understanding the root causes of issues, and highlights its impact on building trust, mentorship, and team dynamics. Rick also discusses the importance of self-awareness, growth mindset, and the value of investing time upfront to ensure long-term success. The episode is a comprehensive guide for veterinary leaders looking to refine their listening skills and foster a positive and productive team culture.

🌟 Connect with Rick

LinkedIn: Rick Albrecht

🎧 Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.

If this episode resonates, share it with a colleague and leave a review — it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession.

In this episode, I sit down with Lanise Parnell, a Licensed Veterinary Technician, leader, and co-founder of the PET X Foundation, to talk about something our profession still has a long way to grow into — belonging, mentorship, and equity in veterinary medicine.

Lanise shares her journey from being fired from her first job to becoming recognized as a voice advocating for inclusion and representation in our field. With over 17 years of experience, she brings raw honesty, vulnerability, and hope to a conversation that challenges us to look inward as leaders.

We talk about the realities of navigating racial bias and barriers to mentorship, what true allyship looks like in action, and how creating inclusive spaces starts with small, intentional choices. Lanise reminds us that leadership isn’t just about managing teams — it’s about seeing people fully and creating an environment where everyone can thrive.

This episode is a must-listen for anyone who wants to build a stronger, more inclusive culture — not through performative checkboxes, but through courage, accountability, and everyday leadership.

💡 What You’ll Learn in This Episode

• The personal story behind Lanise’s passion for equity and inclusion in veterinary medicine

• How early career challenges and lack of mentorship can shape leadership identity

• The founding story and mission of the PET X Foundation

• Practical ways to start conversations about inclusion in your own hospital

• Why representation and mentorship matter for retention and belonging

• How leaders can move from awareness to meaningful, lasting change

  
  

⏱️ Episode Chapters

00:00 Introduction to Leading Veterinary Teams
01:06 Guest Introduction: Lanise Parnell's Journey
02:08 Early Challenges in Veterinary Medicine
04:25 Returning to Vet Med and Gaining Experience
06:40 Founding the PET X Foundation
12:30 Mentorship and Barriers in Vet Med
16:09 Addressing Bias and Inclusivity in Veterinary Practices
29:40 Starting Small: Community Inclusion
31:49 The Power of Mentorship in Vet Med
33:31 Networking: Building a Supportive Community
36:40 Opportunities and Challenges in Vet Med
44:15 Future of Diversity and Inclusion in Vet Med
49:27 Final Thoughts and Encouragement

🌟 Connect with Lanise

LinkedIn: Lanise Parnell
Organization: PET X Foundation

🎧 Subscribe to Leading Veterinary Teams On Air for real talk, tactical tools, and conversations that challenge the old-school way of leading in vet med.
If this episode resonates, share it with a colleague and leave a review — it helps more veterinary leaders find the show and join the movement toward a more inclusive and empowered profession.