Research studies have long established that workplace incivility, bullying and harassment is a traumatic experience for people affected by this unacceptable behaviour. It's self-evident that – at the extreme end of this continuum – any form of sexual harm is particularly traumatising.

But to what extent does the way organisations respond to these kind of incidents actually exacerbate the harm caused to people who’ve already been traumatised by unacceptable workplace behaviour?

'Trauma-informed' is a phrase that’s increasingly being used, but what does this mean in terms of practical steps that leaders, managers, Professional Standards Units, HR, lawyers and colleagues supporting one another need to take?

In this episode, Tanya talks about Life at the Sharp End of training people and organisations to become trauma informed, and the practical steps that we can all take to support people around us when they are affected by unacceptable workplace behaviour.

Visit priceperrott.com for this episode's show notes, and become a Price Perrott subscriber for exclusive access to additional insights and content

• Follow Tanya Hallett on LinkedIn
• Visit Tanya's website for Trauma Informed Practice Training

A toxic culture is one result of workplace behaviour that includes incivility, bullying, harassment and a host of other unacceptable conduct. What action can leaders take to address this behaviour, other than following formal complaint processes and HR disciplinary investigations?

Dr Laura Crawshaw is a researcher and practitioner who's spent her career looking into this behaviour, which she summarises with one simple word - “abrasive.”

Are abrasive leaders just difficult people who need to be identified and removed from the workplace, or can they be persuaded to change their behaviour?

Do they even understand what their behaviour is like and the harm it is causing to others?

Dr Crawshaw is known as the “Boss Whisperer” coaching leaders in how to prevent - and address - the destructive impact of abrasive behaviour occurring in their organisations.

If you’re a people leader who needs to deal with an abrasive individual that reports to you — or you’re someone working for an abrasive boss who just ‘rubs everyone up the wrong way’ —this episode provides important insights and practical techniques that’ll help you take action to intervene and turn the situation around.

Would you like to know more?

Visit priceperrott.com for this episode's show notes, and become a Price Perrott subscriber for exclusive access to additional insights and content.

LINKS

• Follow Dr Crawshaw on LinkedIn
• Visit the Boss Whispering Institute's website
• Read Dr Crawshaw’s latest book, “Grow your spine and manage abrasive leadership behavior”

The role of bystanders in workplace incivility, bullying and harassment incidents is significant and their behaviour can influence the course of events.

What do you do when you see something that’s just not right happening to someone nearby? Do you stand up and say something, or do you stand back and watch? What role does bystander behaviour play in establishing a workplace culture?

Graham Goulden is a former police officer who’s combined his career experience in crime and violence prevention with his interest in the role bystanders play in changing the behaviour of others. Graham’s developed his own programme to help people understand how peer intervention can be used as a vital tool in preventing - or addressing - a toxic workplace culture.

In this episode, we hear from Graham about his experience of Life at the Sharp End of creating positive cultural change through the behaviour of bystanders.

Would you like to know more? Visit priceperrott.com for this episode's show notes, and become a Price Perrott subscriber for exclusive access to additional insights and content.

LINKS • Connect with Graham Goulden on LinkedIn • Visit Graham’s website • Follow Graham on BlueSky • Buy Prof Phillip Zimbardo's book, "The Lucifer Effect" on Amazon [Affiliate link]