Rob Coldwell and TJ Hock join us once again to have a more intimate chat about our next big project, and more or less show our viewers a peek at what goes on behind the scenes of RentWell and our Businesses. We have an announcement regarding small multi-family properties, as well as a recap of all of the different things we do. This is the podcast for you if you’re interested in learning what all goes on with the Rentwell Team Rentwell is a professional property management company that cares about what we do and the people we serve. We strive to set the highest standards in our industry. Our mission is to seamlessly manage properties by executing innovative services that provide peace of mind for both owners and residents. Our owners and residents are our top priority! We focus on building success by providing excellent customer service, efficient systems, and responsible growth processes. As a premier professional property management company, everything we do is rooted in innovation. Our highly motivated, energetic team works diligently to improve the systems and tools we utilize every day! Timestamps: 0:00 - Introduction 3:15 - Our next project 8:34 - About our infrastructure 10:45 - The HUB

Joey Coleman, Author of “Never Lose a Customer Again,” is here to talk with Co-Host TJ Hock about his new book “Never Lose an Employee Again.” Join us for a great chat about how much the employee experience has changed in just the last 4 years, and how employers can use this opportunity to reengage with their employees. Did you know that over 70% of employees, in ALL industries, are disengaged with their job? Part of it was what they experienced during their experience, and another part is the sudden emergence of widespread AI utilization. What can we do to make sure our employees feel important to the team? Never Lose a Customer Again: With the most recent research showing that 77 percent of employees are "disengaged" at work, it's clear that the current model for workplace experience isn't working. I want to help you fix that. Filled with over fifty case studies from all seven continents (ranging from mainstreet mom-and-pop shops to global juggernauts), I’ll show you specific tools and strategies you can apply to your organization to create remarkable employee experiences that keep your people engaged and retained. About Joey: For almost twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. He has a long history of energizing and motivating audiences to enhance their customers’ experiences and employees' experiences. He is an award-winning speaker (yes – they do have speaking contests) at both national and international conferences – competing against New York Times bestselling authors, business leaders, and internet sensations/celebrities. He is the author of the #2 Wall Street Journal bestseller, Never Lose a Customer Again and the recently released Never Lose an Employee Again. Timestamps: 0:00 - Start 2:30 - The current state of employees 5:18 - What are the 8 phases of the employee journey 10:20 - Where do you start? 11:50 - Elaborate on new employee remorse 14:20 - Disengaged Employees 17:24 - Why are disengagement number so high today? 26:40 - Is AI affecting the modern workplace? 32:14 - About Never Lose an Employee Again

Joining Rob Coldwell today is Sergio Altomare, co-founder and CEO of Hearthfire Holdings. Like most successful investors in real estate, Sergio began his journey with a single purchase. From there, he found the niche of investing in Self-Storage facilities, which ultimately evolved into his current company, Hearthfire Holdings. Today we’ll talk about the journey to where he is today, spirituality, and what we can do as people to be constantly improving. 

About Sergio: Sergio is Co-Founder and CEO of Hearthfire Holdings, a Real Estate Private Equity and Development firm with over $50MM in self storage assets under management. His personal and company track record includes 9 successful property exits with an average return of over 25% IRR. His storied career in central banking enables superior financial and investment competency to identify and profitably enter and exit real estate, equity, business positions, and ventures.

Sergio is a highly accomplished Technology Executive, Strategist, and Data Architect with an accredited track record of managing IT projects for the Federal Reserve System. He is an expert in analyzing business needs, performing gap analysis between goals and existing technology, and researching and recommending technological improvements. He has extensive experience in systems architecture, security, mobile computing and service management, and is an expert in security assessment, architecture, design, and compliance.

Through this experience, Sergio has developed strong leadership and interpersonal skills, financial and cash flow analysis, real estate underwriting, and investment crowdfunding. He is highly adept at diplomatically facilitating technical and business problem solving, public speaking, and negotiations with stakeholders. He has recognized project management skills, consistently delivering complex, high-visibility projects on time and within budget.

Sergio received his Bachelor of Science degree in Computing and Security Technology from Drexel University (Summa Cum Laude). He is a Certified Information Systems Security Professional (CISSP) and holds many other IT certifications. Sergio is a licensed realtor in the state of Pennsylvania.

Sergio and Corinn have been married since 2014 and live in Downingtown, PA. In his not-so-free time, Sergio enjoys hiking, skiing, cooking, BBQ, gardening, technology and tinkering, traveling, and self-improvement.

Timestamps:

0:00 - Start

1:25 - What was your first real estate deal like?

11:45 - Managing buildings as a full time job

16:35 - How have you evolved since 2019?

22:25 - What do your deals look like?

27:55 - Not getting attached to properties

32:35 - How do you take care of you?

45:28 - Any book recommendations?