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MSP Chat

MSP Chat

Written by: MSP Chat
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A look at the strategies, services, and success tips IT providers need to make it big in managed services from two of the industry’s most experienced MSP authorities, Erick Simpson and Rich Freeman of Channel MasteredChannel Mastered
Episodes
  • Episode 129: Hungry and Confused

    Episode 129: Hungry and Confused
    Jul 3 2026
    Erick and Rich discuss N-able’s Shadow AI Visibility solution and the larger opportunity it represents for MSPs to add AI services, plus why and how to build a multi-quarter AI and security roadmap for your clients today. Then they’re joined by James Farrow, CEO of Cyft, for an insider’s take on the present and future of AI productivity tooling for MSPs. And finally, one last thing: why the absolute worst time for a pizza delivery robot to arrive at someone’s home is when a SWAT team is already there.

    Discussed in this episode:
    N-able Sheds Light on AI’s Shadows
    AI agents are breaking things and organisations know it. They are deploying more anyway.
    AvePoint Research Reveals AI Visibility Gaps Have Nearly Tripled as AI Agents Scale and Almost Half of Enterprise Employees Now Rely on Agents Daily or Weekly
    New Research Finds Workforce AI Policy Compliance Is an Enforcement Problem, Not an Awareness One
    DoorDash Delivery Robot Invades SWAT Scene, Won’t Leave as Cops Flashbang Resident

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 18 mins
  • Episode 128: Feel the Burn

    Episode 128: Feel the Burn
    Jun 26 2026
    Erick and Rich discuss Rewst’s effort to democratize automation for everyone who works at MSPs and their agents too, plus three ways to address customer satisfaction issues before they ruin client relationships. Then Rich is joined by Rewst CRO Charlie Tomeo for a look at Rewst’s perspective on the present and future of automation for MSPs. And finally, one last thing: how an Australian air conditioning mechanic set a new Guinness record by yelling a single word louder than a jet aircraft.

    Discussed in this episode:
    Rewst Answers the Automation Divide With AI-Native Capabilities as MSP Task Volume Surges 2.4x
    Man crowned world’s loudest person makes as much noise as a jet taking off

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
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    1 hr and 10 mins
  • Episode 127: Too Many Lamborghinis

    Episode 127: Too Many Lamborghinis
    Jun 19 2026
    Erick and Rich discuss ConnectWise’s new AI-native platform, the fate of its earlier Asio platform, and why today’s most successful MSPs solve business problems, not technology problems. Then they’re joined by Tony Anscombe of ESET for an insightful conversation about ESET’s 2026 SMB Cyber Readiness Index. And finally, one last thing: how a single recent incident proves both that a memory stick could save your life and that dogs are more dangerous than you think.

    Discussed in this episode:
    ConnectWise Unveils the Industry’s First Predictive Intelligence Platform to Lead the Era of Predictive IT
    ESET Finds that SMBs Currently Leverage Cyber Insurance to Arm Against Attacks, Report Incidents and Improve Resilience
    Gaming PC saves owner from bullet fired by neighbor’s dog

    Some guests on this podcast are clients of Channel Mastered. Compensation plays no part in their appearance or the content of the discussion unless the episode they appear on is a “bonus episode” explicitly labeled as sponsored.
    Show More Show Less
    55 mins
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