Even on your best day, your logic cannot defeat someone else's fear.

Understanding, however, can.

In this episode, Joe explores why data, research and rational arguments fail when people feel threatened — and how that fear shows up disguised as resistance.

You’ll learn how to lower stakes, build trust, and lead people through discomfort without escalating conflict.

The goal of this episode is to help you navigate the emotional terrain your work lives in — whether you like it or not.

If this episode resonated, consider subscribing to Making UX Work.

Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks.

No hype, no platitudes, no bullshit.

Just honest perspective, earned the hard way.

Good work doesn’t automatically win.

In this episode, Joe explains why strong ideas still get ignored — and why influence, timing and relationships matter every bit as much as craft.

You’ll hear about the “second game” happening in every organization, how ideas actually move and what it takes to make your work survive in the real world.

And make no mistake: this is NOT about selling out.

It's about making sure you understand how change really happens — and what it takes to make it so.

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Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-)

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If this episode resonated, consider subscribing to Making UX Work.

Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks.

No hype, no platitudes, no bullshit.

Just honest perspective, earned the hard way.

Outside of the one and only Vivianne Castillo, nobody tells you just how much emotional labor this job involves.

In this episode, Joe talks about the invisible work designers do every day — managing fear, insecurity, resistance, and ego — and how easily and quickly that turns into burnout.

You’ll learn how to recognize emotional subtext without absorbing it, how to listen without fixing and how to protect your own energy while still doing meaningful work.

This one is about empathy — with boundaries.

...........................................................

Special thanks to the incomparable Lisa Baskett for her amazing late-night-DJ-smoother-than-silk voiceover ;-)

...........................................................

If this episode resonated, consider subscribing to Making UX Work.

Each episode explores the human side of UX and product design careers — confidence, power, politics, impostor syndrome, boundaries and the challenges that never show up in books or conference talks.

No hype, no platitudes, no bullshit.

Just honest perspective, earned the hard way.