Guest host Glenn Piccolo and Charlie Zlatkos discuss a real shop story about integrity — discovering a major job wasn’t completed and immediately terminating the employee. They explain the shop’s inspection process, why advisors must personally verify repairs, and how rigorous PMI's prevent customer harm and fraud.

They also cover building a high-integrity, high-profit culture through recruiting, systems, and training so owners can always do the right thing, plus examples of fixing customers’ cars for free and upcoming Key to Key training events.

Joe Adams sits down with Mike "Q-Pine" Quinn to explore how someone with no auto-repair background fast-tracked into running a top-performing shop, becoming a partner and scaling revenue through people, process, and hospitality-focused sales.

They discuss hiring A-players, using data and technology, daily habits, managing gray-area talent, and the long-term mindset needed to turn technicians into business owners.

Joe Adams sits down with David "Hollywood" Guillen to discuss his journey from master technician to top-performing service advisor, coach, and assistant GM. They cover how relationship-building, shop tours, and technical credibility create high-ticket sales and lifelong customers.

The episode walks through common customer objections—"I’ll sell the car," "price is too high," and "I don’t have the money"—and offers practical scripts, financing strategies, and real hospitality examples (like the beekeeper and Dr. Pepper stories) that turn objections into approvals.

Hollywood also explains his coaching approach with Autoshop Coaching, emphasizing consistency, active listening, and using data from calls to train teams to convert more cars and grow revenue.