Guest host Glenn Piccolo and Charlie Zlatkos discuss a real shop story about integrity — discovering a major job wasn’t completed and immediately terminating the employee. They explain the shop’s inspection process, why advisors must personally verify repairs, and how rigorous PMI's prevent customer harm and fraud.

They also cover building a high-integrity, high-profit culture through recruiting, systems, and training so owners can always do the right thing, plus examples of fixing customers’ cars for free and upcoming Key to Key training events.

Joe Adams sits down with Mike "Q-Pine" Quinn to explore how someone with no auto-repair background fast-tracked into running a top-performing shop, becoming a partner and scaling revenue through people, process, and hospitality-focused sales.

They discuss hiring A-players, using data and technology, daily habits, managing gray-area talent, and the long-term mindset needed to turn technicians into business owners.

Joe Adams sits down with David "Hollywood" Guillen to discuss his journey from master technician to top-performing service advisor, coach, and assistant GM. They cover how relationship-building, shop tours, and technical credibility create high-ticket sales and lifelong customers.

The episode walks through common customer objections—"I’ll sell the car," "price is too high," and "I don’t have the money"—and offers practical scripts, financing strategies, and real hospitality examples (like the beekeeper and Dr. Pepper stories) that turn objections into approvals.

Hollywood also explains his coaching approach with Autoshop Coaching, emphasizing consistency, active listening, and using data from calls to train teams to convert more cars and grow revenue.

Host Joe Adams and Todd Hayes recap a packed Key2Key weekend and The Woodlands' "Courtside" in-shop training; celebrating rapid shop growth, transparent metrics, and the auto hospitality model that differentiates the Houston Boston Partnership.

Joe & Todd discuss integrating AI, MotoVisuals, Rilla coaching and a pilot inbound call center to boost bookings and customer trust, plus gamified Moneyball tracking and training strategies that scale teams and improve profits.

Joe Adams interviews Charlie Zalakos about moving from technician to business owner and running a high-efficiency shop. They dive into the PMI/rack attack inspection process, speed of service, and how quick video-based evidence and canned jobs increase sales and shop throughput.

The episode covers practical tactics: get permission to inspect, two-person inspections, short test drives, record only failing items, sell quickly using history and estimates, break down consent into isolated, safety, and maintenance sells, and how this process produces consistent high-revenue days and happier technicians.

Joe Adams interviews Bill Brusard about his transition from master Toyota technician to CEO and partner in JB Auto Care and the Houston Boston Partnership. Bill recounts meeting Todd Hayes, attending Key-to-Key training, and using those systems to scale operations.

They cover early struggles, the Now Auto Care brand, staffing turnarounds, rapid revenue growth, and plans to partner with private equity to build long-term value while staying involved as operators.

In this episode of Master Tech to Millionaire, Joe Adams and Todd Hayes discuss how automotive shops can transform from traditional repair shops into hospitality-driven, highly profitable businesses. They cover practical systems like daily Take Fives, key-to-key callbacks, personalized shop tours, and using AI to scale communications and sales.

Listeners will learn strategies for improving phone skills, increasing close rates through photos and videos, training teams, attracting talent, and creating lifetime customers — all aimed at turning master technicians into successful business owners.

The Bartel family shares their multi-generational auto repair story — from humble gas-station roots to a multi-location operation driven by hands-on leadership and Todd Hayes’ training.

This episode covers recruiting A‑players, combating internal theft, using call-recording coaching tools, and the culture shifts that scaled their business in Chicago.