This segment focuses on essential communication skills and techniques for mediators. Topics include developing opening statements, building trust, gathering facts, framing issues, note-taking, empowerment tactics, and effective listening and clarification skills. The segment addresses both face-to-face and telephonic communication, emphasizing effective techniques for interactions between parties and the mediator.

Host: Devin Tucker, ARC (Alternative Resolution Centers)

BHBA's Mediation Training is presented by Lawyers' Mutual Insurance Company. Get discounted rates for professional liability insurance for mediators at www.lawyersmutual.com.

Audio versions of Beverly Hills Bar Association programs are eligible for Self-Study CLE credit in California. Visit www.bhba.org/podcasts for more information.

This segment provides an overview of the structure of the California justice system and traditional methods for processing civil and criminal cases. It includes an overview of common fact patterns in typical types of disputes, such as landlord-tenant, customer-merchant, and neighbor-neighbor cases, equipping participants with a foundational understanding of common issues and their possible resolutions.

Host: Rebekah Ratliff, CCLS, JAMS

BHBA's Mediation Training is presented by Lawyers' Mutual Insurance Company. Get discounted rates for professional liability insurance for mediators at www.lawyersmutual.com.

Audio versions of Beverly Hills Bar Association programs are eligible for Self-Study CLE credit in California. Visit www.bhba.org/podcasts for more information.

This segment discusses the key ethical considerations for mediators, including the necessity of voluntary and consensual participation in dispute resolution proceedings, the importance of confidentiality, and the ethical obligations of mediators. Participants will gain an understanding of these core principles to ensure integrity and trust in the mediation process.

Host: Phillis Pollack, PGP Mediation

BHBA's Mediation Training is presented by Lawyers' Mutual Insurance Company. Get discounted rates for professional liability insurance for mediators at www.lawyersmutual.com.

Audio versions of Beverly Hills Bar Association programs are eligible for Self-Study CLE credit in California. Visit www.bhba.org/podcasts for more information.