What if the most important person in your real estate business isn’t the agent, but the admin behind the scenes?

Chris Cook sits down with his long-time admin and operations powerhouse, Olga, to uncover the real engine driving a high-performing real estate business.

What starts as a conversation about hiring quickly evolves into a masterclass on systems, ownership, and operational excellence. Olga shares how identifying inefficiencies, centralizing data, and leveraging automations, not AI, transformed a chaotic workflow into a scalable machine capable of handling massive deal volume with minimal errors.

The discussion highlights the critical difference between task-based admins and high-level operators who think strategically, take initiative, and build systems that support long-term growth. From “quiet accountability” to the importance of integrating platforms like Airtable and Follow Up Boss, this episode reveals how structure creates freedom and how the right admin doesn’t just support the business, they elevate it.

Listen For

3:33 What repetitive tasks first revealed the gaps in Chris's real estate business operations?

5:20 How important is it for an admin to take a leadership role rather than just complete assigned tasks?

7:33 Why isn't Follow Up Boss enough, and when should a team add a project management platform?

13:44 What separates a high-level systems admin from an entry-level task-based admin?

16:26 How do you build a real estate operation that can handle 50 to 75 deals with one admin?

Connect with guest: Olga Parovyk, Administrative Assistant | RE/MAX Hallmark ®

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Connect with Chris Cook, Sales Representative | Team Lead at The Haylard Group - RE/MAX Hallmark ®

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Dave Bailis spent 22 years in Toronto's pre-construction condo market — and then walked away.

Chris Cook sits down with Dave as he makes the pivot to full-service resale at RE/MAX Hallmark, unpacking what it actually means to rebuild a real estate business from the ground up when the market you knew no longer exists.

From the collapse of the investor-driven pre-con model to the surprising power of old-school open houses, Dave shares an honest account of what it's like to go from being an employee of a sales machine to becoming the product himself.

If you've ever felt like your business was built on someone else's foundation, this one's for you.

Listen For/Watch For

:46 Why did Dave Bailis leave pre-construction after 22 years…and what changed?

7:09 What's the real difference between selling pre-construction and building a resale business?

10:54 Are old-school strategies like open houses still worth it for agents today?

17:17 Why would a 22-year real estate veteran join a team instead of going solo?

27:41 How should agents think about tech, AI, and automation in today's market?

Connect with guest: David Bailis, Sales Representative | The Halyard Group - RE/MAX Hallmark ®

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Connect with Chris Cook, Sales Representative | Team Lead at The Haylard Group - RE/MAX Hallmark ®

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What if the best real estate deals never even hit the market?

Chris Cook welcomes business partner and long-time collaborator David Ferris to dive deep into the world of off-market real estate deals.

They explore the real advantages these hidden gems offer buyers, the surprising motivations behind sellers who choose to stay off MLS, and how agents can use this strategy to prospect more effectively and close deals creatively.

This episode challenges agents to go beyond waiting for MLS updates and start proactively building deals in a tight, competitive market.

Listen For/Watch For

:55 What are the real benefits of off-market listings for buyers?

4:20 Why would a seller choose to sell off market?

8:57 How have recent rule changes impacted off-market property marketing?

14:02 Can acting quickly on MLS listings still offer an edge for buyers?

23:37 When is off-market selling actually the right strategy for a seller?

Connect with guest: David Ferris, Sales Representative RE/MAX Hallmark ®

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Connect with Chris Cook, Sales Representative | Team Lead at The Haylard Group - RE/MAX Hallmark ®

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You might be working hard, but are you working smart?

Chris Cook dives deep into the common traps real estate agents fall into when setting their goals and power plans for the new year.

He shares real insights from reviewing agent submissions in the PATH program, showing how vague strategies and “busy work” often replace meaningful, measurable action.

From dissecting the importance of being definitive (no more “2-3 open houses!”) to sharing personal examples of how community involvement drove real results, Chris provides a playbook for how agents can stop hiding behind planning and start connecting with people—where it counts.

Get ready to tighten up strategies, own your schedule, and become the visible, trusted leader your sphere needs in 2026.

Listen For

:44 Why do most agents fall short on their goals each year?

3:45 What’s the danger of vague strategies like “2 to 3 open houses”?

6:58 How can school drop-off lead to more listings?

11:48 What personal passion can you turn into a client goldmine?

16:01 What is the #1 thing agents get wrong in their power plans?

Connect with Chris, Sales Representative | Team Lead at

The Haylard Group - RE/MAX Hallmark ®

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AI won’t replace great realtors, but realtors who use AI well might replace those who don’t.

In this episode of Mind Your Real Estate Business, Chris sits down with Johnder Perez to unpack one of the most misunderstood topics in real estate today: artificial intelligence.

Rather than hype or fear-mongering, this conversation cuts to what actually matters, how AI can support a realtor’s business without stripping away the human connection that defines great client service.

From the “hammer and nail” analogy to real-world examples like listing presentations, email drafting, video avatars, and automations gone wrong, Chris and Johnder explore where AI adds speed and clarity, and where it can quietly damage trust, authenticity, and brand.

The core takeaway is clear: information is now commoditized, but experience, storytelling, and human consultation have never been more valuable.

Listen For

00:00 Should realtors fear AI?
3:33 When does AI erase personality?
6:30 Can AI build listings fast?
12:35 What makes content still authentic?
27:04 How automations destroy trust?

Johnder Perez, Director of Technology and Marketing for RE/MAX Hallmark®
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Connect with Chris, Sales Representative | Team Lead at The Haylard Group - RE/MAX Hallmark ®

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Can one daily action really change the trajectory of your real estate career?

Chris Cook sits down with coach and educator Kory Gorgani to unveil the Power Plan—a simple, one-page system that's reshaping how agents approach productivity and growth.

Ditching dusty 30-page business plans, Kory explains how intentional, measurable, and repeatable daily actions, paired with weekly accountability and short review cycles, can lead to a 39% increase in sales.

This conversation offers the tools, mindset, and system (including Chris's PATH platform) to help you get clear, stay consistent, and finally move the needle in your business.

Listen For

1:30 How did the Power Plan come to replace traditional business planning?

5:17 What’s the one action per day that can transform your real estate business?

8:26 How do agents build a one-page GPS for real estate success?

14:47 Why should you hold your team capable instead of accountable?

22:06 What’s the real reason agents see a 39% boost from this system?

Connect with Guest: Kory Gorgani, Director of Agent Training and Development at RE/MAX Hallmark ® | Professional Certified Coach | NLP Practitioner | Author | Speaker

Real Estate Website | Coaching Website| LinkedIn | Instagram | Facebook | X | YouTube | Weekly Mastery Insights

Connect with Chris, Sales Representative | Team Lead at The Haylard Group - RE/MAX Hallmark ®

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Is online lead generation just a dopamine hit for desperate agents?

Chris Cook sits down with Josh Decaire, founder of Waypoint Media Solutions, to unpack the real truth behind building a sustainable real estate brand versus chasing cold leads.

From the flaws of short-term lead gen tactics to the emotional toll of endless follow-ups, they explore how agents can shift their mindset and energy toward building a long-term digital presence that actually works.

Chris shares his own struggles and revelations, while Josh drops practical insights on foundational marketing, CRMs, and why most agents confuse tactics for strategy.

Listen For

:47 What’s the real difference between a tactic and a strategy in real estate marketing?

6:47 Are online leads giving you a dopamine hit or actual business?

11:16 Is it worth chasing cold leads in an oversaturated market like Toronto?

18:28 Can AI voice agents actually help scrub real estate leads effectively?

27:19 Why most realtors struggle to build a consistent pipeline—and how to fix it

Connect with Guest: Josh Decaire, Founder Waypoint | Marketing Professor

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Connect with Chris, Sales Representative | Team Lead at

The Haylard Group - RE/MAX Hallmark ®

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Think you're a solo agent? Think again—your success depends on the team you build around you.

Chris Cook draws a brilliant parallel between real estate and professional baseball to drive home one powerful point: even the greatest players can't win alone.

From broker managers and accountability coaches to CRM specialists and mastermind groups, he outlines the roles that elevate agents from average to elite.

But it’s not just about having the right people—it’s about being the right kind of agent.

Chris challenges listeners to rethink their definition of “coachable” and to take full ownership of their growth.

If you’ve been grinding alone or feeling stuck, this episode will make you ask the tough but necessary question: are you building the right team—or trying to do it all yourself?

Listen For

4:14 Who is the first person you should recruit to your real estate “team”?

5:51 What roles should make up your personal real estate support staff?

6:58 What does it really mean to be coachable in real estate?

13:46 What’s the missing piece when you feel stuck in your business?

Connect with Chris, Sales Representative | Team Lead at The Haylard Group - RE/MAX Hallmark ®

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