In Part One, Peter Boland unpacks the high points from the first third of the book, focusing on healthcare delivery systems, and spotlights innovative, purpose-driven organizations aiming to generate more health—not just treat sickness.

Here are 5 keys you’ll learn in this episode:

1. Why Our System is Stuck (and How to Get Unstuck)
2. Discover the root causes behind America's sickness-focused healthcare spending—and the insanity of pouring 97% into treatment and only 3% into prevention.
3. How Boston Medical Center Transformed Patient Care
4. Learn the inside story of their pioneering food pantry, rooftop gardens, and true “patient first” philosophy (hint: they even teach families to cook healthy meals!).
5. Breaking the Cycle with Nationwide Children's
6. Find out how this pediatric hospital in Ohio took on the audacious goal to break the intergenerational cycle of poverty through housing, workforce, education, and economic initiatives.
7. The Power of Zero Defects at Cleveland Hospital
8. Hear how a creative “fractal management” system demanded everyone—yes, everyone—be accountable for perfect care, slashing errors and saving millions.
9. Why Collaboration is Everything
10. See how the best hospitals aren’t just treating patients—they’re partnering with local communities to share power and expertise, tailoring programs to real needs.

Fun Fact of the Episode:

Did you know the Boston Medical Center’s food pantry started in one doctor’s desk drawer? Today, it distributes over a million pounds of food per year and features rooftop gardens growing fresh produce for their patients!

Get ready for a thought-provoking conversation in this week’s Promote Profit Publish episode: “More Health, Less Healthcare” featuring Brenner Williams and host Peter Boland.

In this episode, Brenner pulls back the curtain on how social determinants of health (SDOH)—factors like food access, transportation, and financial stability—shape wellness outcomes far beyond the doctor’s office. Together, Brenner and Peter break down how proactive, data-driven strategies can empower employers, health plans, and entire communities to create real change.

What you’ll learn in this episode:

• Why quantifying social risk unlocks smarter resource allocation and cost savings.
• How an “analyze first” mindset redefines the way organizations act on data.
• Ways self-insured employers use social risk data to build benefits that truly meet people’s needs.
• A behind-the-scenes look at Socially Determined’s Socialscape platform and how it visualizes community risk in powerful new ways.
• Why evidence and integration are essential for sustainable health innovations.

Bonus insight:

You’ll also hear how Brenner’s early experiences during the dot-com boom—and even a failed startup—shaped his forward-thinking approach to healthcare technology today.

Tune in and be inspired to rethink what health really means. Whether you’re leading a business, managing a health plan, or simply passionate about innovation, this episode will leave you ready to measure smarter, act faster, and invest more wisely in better health for all.

Dr. Williams is a family physician, entrepreneur, former health system executive and consulting leader, and past founder and CEO of Clinovations, sold to the Advisory Board Company in 2014. In 2017, Dr. Williams co-founded Socially Determined to create an analytics platform that integrates the social determinants of health with clinical and claims data to quantify and visualize social risk and the specific impacts on health and healthcare outcomes. Dr. Williams’ unique perspective is formed at the intersection of healthcare and technology. He has an extensive understanding and knowledge in the implementation of healthcare technology, health plan market growth, and SDOH strategy development for leading healthcare stakeholders. He holds a Bachelor of Science in Biology from Virginia Polytechnic Institute and received his Medical Doctorate from Marshall University.

This episode of More Health, Less Healthcare explores how University Hospital in Kansas City is breaking barriers to health equity through innovative, on-the-ground programs that truly meet patients where they are.LinkedIn-Newsletter.docx​

Hosted by Peter Boland, with guests Gabriella Gardner, Director of Language Assistance, and Deborah Sisco, Manager of Patient Advocacy and Engagement, the conversation spotlights a powerful new hybrid role: cultural health navigators who go far beyond language interpretation to guide immigrant, refugee, and limited English proficiency patients through every step of their care. You’ll hear real stories about how understanding social determinants of health, using Plan-Study-Do-Act cycles to “fail forward,” and adapting approaches to sensitive conversations are transforming experiences across multiple clinics.

Listeners will also learn the three essential traits every cultural health navigator needs—lived experience, cultural humility, and a passion for advocacy—and why these qualities are critical in communities where more than 200 languages are spoken each year. The episode closes with an inspiring look at their emerging arts and loneliness initiative, revealing how holistic care can extend far beyond medicine to create connection, trust, and lasting impact.

Deb Sisco is the Manager of Patient Advocacy and Engagement for University Health, Kansas City’s Safety Net Hospital and the teaching hospital for the University of Missouri, Kansas City.

Deb holds a Master’s Degree in Educational Leadership and a Lean Six Sigma Green Belt. She spent 25 years in the field of education, serving first as a teacher of children with behavior disorders and emotional disturbances, then as an alternative school principal. During her career in St. Joseph, MO. Deb was named Teacher of the Year, the Midwest Symposium for Leadership in Behavior Disorders Educator of the Year, and received honors from the Buchanan County Juvenile office as well as being named one of “20 Who Count” by the St. Joseph News Press.

Deb began a second career at University Health concentrating her efforts on managing special projects throughout the organization that elevate the voice of the patient and inspire compassionate, patient centered care. She manages the processes for screening and assisting patients with the Social Drivers of Health and leads the effort to elevate the voice of the patients and their families through the creation and management of a Patient and Family Advisory Council.

Gabriella Gardner is the Director of Language Access, Multicultural Health Navigation and One World Pantry at University Health. She is a professional linguist with over 20 years of experience in the healthcare field as an administrator, interpreter, translator and instructor. Gabriella studied Language and Literature at Arizona State University and at Université Catholique de Lille in France. She has a Master’s in Business Administration and is an American Essential Hospitals Fellow. She is also a graduate of the first Truman Medical Centers Executive Fellowship program where she received a UMKC-Cerner Certificate for Healthcare Leadership from the Bloch School of Management. Gabriella is known for implementing high quality services and programs in multicultural healthcare environments to reduce health disparities and ensure equal access to healthcare for diverse populations. Gabriella Gardner, MBA | Director of Language Access, Multicultural Health Navigation and One World Pantry

gabriella.gardner@uhkc.org

University Health | Truman Medical Center