This episode of More Health, Less Healthcare explores how University Hospital in Kansas City is breaking barriers to health equity through innovative, on-the-ground programs that truly meet patients where they are.LinkedIn-Newsletter.docx
Hosted by Peter Boland, with guests Gabriella Gardner, Director of Language Assistance, and Deborah Sisco, Manager of Patient Advocacy and Engagement, the conversation spotlights a powerful new hybrid role: cultural health navigators who go far beyond language interpretation to guide immigrant, refugee, and limited English proficiency patients through every step of their care. You’ll hear real stories about how understanding social determinants of health, using Plan-Study-Do-Act cycles to “fail forward,” and adapting approaches to sensitive conversations are transforming experiences across multiple clinics.
Listeners will also learn the three essential traits every cultural health navigator needs—lived experience, cultural humility, and a passion for advocacy—and why these qualities are critical in communities where more than 200 languages are spoken each year. The episode closes with an inspiring look at their emerging arts and loneliness initiative, revealing how holistic care can extend far beyond medicine to create connection, trust, and lasting impact.
Deb Sisco is the Manager of Patient Advocacy and Engagement for University Health, Kansas City’s Safety Net Hospital and the teaching hospital for the University of Missouri, Kansas City.
Deb holds a Master’s Degree in Educational Leadership and a Lean Six Sigma Green Belt. She spent 25 years in the field of education, serving first as a teacher of children with behavior disorders and emotional disturbances, then as an alternative school principal. During her career in St. Joseph, MO. Deb was named Teacher of the Year, the Midwest Symposium for Leadership in Behavior Disorders Educator of the Year, and received honors from the Buchanan County Juvenile office as well as being named one of “20 Who Count” by the St. Joseph News Press.
Deb began a second career at University Health concentrating her efforts on managing special projects throughout the organization that elevate the voice of the patient and inspire compassionate, patient centered care. She manages the processes for screening and assisting patients with the Social Drivers of Health and leads the effort to elevate the voice of the patients and their families through the creation and management of a Patient and Family Advisory Council.
Gabriella Gardner is the Director of Language Access, Multicultural Health Navigation and One World Pantry at University Health. She is a professional linguist with over 20 years of experience in the healthcare field as an administrator, interpreter, translator and instructor. Gabriella studied Language and Literature at Arizona State University and at Université Catholique de Lille in France. She has a Master’s in Business Administration and is an American Essential Hospitals Fellow. She is also a graduate of the first Truman Medical Centers Executive Fellowship program where she received a UMKC-Cerner Certificate for Healthcare Leadership from the Bloch School of Management. Gabriella is known for implementing high quality services and programs in multicultural healthcare environments to reduce health disparities and ensure equal access to healthcare for diverse populations. Gabriella Gardner, MBA | Director of Language Access, Multicultural Health Navigation and One World Pantry
gabriella.gardner@uhkc.org
University Health | Truman Medical Center