Maintenance issues can be solved with tools—but when it comes to finding and keeping the right people, it’s not so simple. In this episode of the Multifamily Mixtape, host Mark Sharp sits down with John Modlin https://www.linkedin.com/in/john-modlin-1811148/ , a former leasing consultant turned staffing expert, to get real about the recruitment and retention crisis facing the multifamily industry.
From outdated training practices to the myth of centralization, John unpacks the most pressing issues affecting apartment staffing today. They discuss how perceptions of the industry are hindering growth—and how communication, career development, and tapping into untapped talent (yes, even bartenders!) can change the game. Whether you're a seasoned property manager or new to multifamily, this conversation will leave you thinking differently about how we build and support the teams that keep our communities thriving.
In This Episode, You'll Learn:
Why outdated perceptions and lack of visibility are hurting multifamily recruitment efforts.
What communication and soft skills mean for success in maintenance and leasing roles.
The demand for maintenance staff continues to grow, but training remains a major hurdle.
How decentralized hiring and career education can attract top talent from unexpected places.
🎧 Listen now to explore how the multifamily industry can evolve to meet today’s staffing challenges head-on.
💬 Got a hiring success story or staffing struggle? Share it with us and join the conversation!
🔔 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
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#MultifamilyMixtape #ApartmentStaffing #LegacyStaffing #PropertyManagementCareers #MultifamilyHiring #WorkforceDevelopment #TrainToRetain #CareerGrowthInMultifamily #CommunicationMatters #DecentralizeHiring #SupportYourStaff #IndustryPerceptionMatters

With the multifamily industry gearing up for Apartmentalize, one of the biggest events of the year, host Mark Sharp turns the spotlight on something just as important as networking and education: mental health.
This episode dives deep into the silent struggles many professionals face behind the scenes—burnout, stress, and emotional fatigue. Mark shares eye-opening statistics on rising anxiety and depression levels in the industry, revealing the real cost of high workloads, resident conflicts, and lack of support. But it’s not all doom and gloom. From setting personal boundaries to launching company-wide wellness initiatives, this episode is packed with practical insights for both individuals and leaders looking to build healthier workplaces.
In This Episode, You'll Learn:
Why the multifamily industry needs to prioritize mental health alongside education and networking.
What common stressors like understaffing and poor training are doing to employees' mental wellness.
The absence of work-life balance is a major contributor to burnout in multifamily professionals.
How peer support, boundaries, and leadership action can transform mental health in the workplace.
🎧 Listen now and explore how we can normalize mental health conversations and create healthier spaces in multifamily.
💬 Join the conversation and share your own Apartmentalize takeaways or wellness tips with us online!
👉 Click subscribe @MultifamilyMediaNetwork on YouTube to stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics.
🔗 Visit www.multifamilymedianetwork.com to sign up for our newsletter and explore our extensive library of podcasts and blogs from today’s multifamily leaders.
#MultifamilyMixtape #Apartmentalize2025 #MentalHealthMatters #PropertyManagement #WorkplaceWellness #MultifamilyIndustry #BurnoutPrevention #NetworkingAndWellness #LeadWithCare #SupportYourTeam #MultifamilyLeadership #NAAApartmentalize

Behind every smooth-running property is a maintenance team that often goes unseen, unsupported—and undertrained. In this episode, host Mark Sharp returns after a short break to tackle a subject that deserves urgent attention: the mental health and training gaps in multifamily maintenance teams.
From rising negative reviews to burnout from lack of recognition, Mark sheds light on the hidden pressures maintenance professionals face daily. He shares why job-specific training isn’t just a “nice to have” but a must-have—not only to deliver better service but to protect the well-being of the people keeping properties running. Whether you're a property manager, trainer, or industry leader, this episode will challenge you to rethink how you support the backbone of your operations.
In This Episode, You'll Learn:
Why the lack of recognition and tailored support is taking a toll on maintenance professionals' mental health.
What a blended, multi-style training program can do for employee engagement and job satisfaction.
The majority of maintenance staff do not receive adequate job-specific training—leading to service issues and burnout.
How fostering a learning culture can boost morale, retention, and overall team performance.
🎧 Listen now to start the conversation around mental health and elevate your maintenance team’s experience.
💬 Got thoughts or a story to share? Tag us and join the discussion!
#MultifamilyMixtape #MaintenanceMatters #MentalHealthAwareness #PropertyManagement #MultifamilyTraining #SupportYourTeam #EmployeeWellbeing #BlendedLearning #MaintenanceTeams #ResidentExperience #LeadershipInMultifamily #FixTheSystem #TrainToRetain