It’s the No Vacancy Holiday Special, and the crew is keeping it loose with end-of-year laughs, self storage stories, and a few surprisingly solid marketing ideas. From grassroots marketing realities to the “Access Elf Storage” holiday concept, the team swaps festive wins, Christmas song and movie Mount Rushmores, and the kind of behind-the-scenes moments only self storage can deliver.

Plus, a heartfelt holiday break from the Access family, and a spotlight on community traditions like Toys for Tots and Rutgers’ Big Chill toy drive, because the best parts of the season are about giving back (and maybe moving an elf before the kids wake up).

In this episode of No Vacancy, the team sits down with Tommy Nguyen, founder of StoragePug, for a fast-moving, funny, and insight-packed conversation about branding, web design, culture, and what it really takes to help storage operators thrive. Tommy dives into the origins of StoragePug, why great websites should feel as easy as Amazon, and how simplifying the rental flow can transform conversions. He also opens up about his family’s journey, the grit that shaped him, and why culture drives every business decision Pug makes. From swag stories to SEO strategies, this one brings heart, humor, and plenty of takeaways for operators everywhere.

On this episode of No Vacancy we sit down with Holly Fiorello, Director of Field Marketing at Storable and we chat about everything from how she got started in Florida, to her time with The Storage Group and Call Potential, to her current role at Storable. Holly is an extremely active figure in our industry, sitting on 2 state SSA boards as well as being a volunteer for a 3rd state SSA. She has a wealth of marketing knowledge and we were so honored to have her on our podcast!