Most people never think about payroll until something goes wrong. But behind every paycheck is a complex web of regulations, systems, processes, and institutional knowledge that organizations can't afford to lose. In this episode, payroll transformation consultant Nina Teague shares her unique journey from educator to payroll specialist and explains why payroll may be one of the most overlooked knowledge domains in business.

From navigating state-by-state regulations to preparing for the retirement of experienced payroll professionals, Nina explores the challenges organizations face in capturing, transferring, and sustaining critical payroll knowledge. She also discusses the opportunities and limitations of AI in highly regulated environments and why expertise, context, and human judgment still matter.

This conversation offers valuable insights for leaders in payroll, HR, knowledge management, operations, and anyone interested in how organizations preserve mission-critical knowledge.

Contact Nina at: ninateague@emorycs.com or:

Find Nina on LinkedIn

Recall by Emory: Payroll's Knowledge Base

Emory Consulting Services

What happens when organizations stop thinking about learning as something that happens to people and start thinking about it as something they build with people?

Inkeri Lonnrot takes us on a journey through the changing world of work, strategic capabilities, and organizational foresight before diving into her own path to knowledge management. We explore the Finnish approach to learning and KM, and what it can teach us about creating organizations that are ready for what’s next.

We also get practical, digging into the Agile Team Learning Framework, psychological safety, and what it takes to create meaningful learning experiences when your team is working remotely. Along the way, we talk communities of practice, breaking down silos, building learning networks, and creating the conditions for people to learn from one another.

Because a learning culture doesn't happen because you put “learning” in the strategy document. It happens when people have the space, safety, relationships, and networks to actually learn together.

Connect with Inkeri on LinkedIn

The Learning Framework Toolkit

Learn more about Kuulas & Co

This is Episode 2 of a 2 part series.

What happens when knowledge management and human capital management stop working in parallel and start working together?

In this episode, Brittany and Rachel are joined by Liz McLean, bringing the KM perspective, and Elissa Tucker, Lead HCM Researcher at APQC, to explore why the future of work depends on stronger collaboration between these two disciplines. They dig into everything from data governance and workforce planning to AI-driven upskilling, knowledge sharing, and the challenges of getting different teams to speak the same language.

The conversation highlights why reframing KM around business outcomes—not just knowledge—is key to building stronger partnerships across organizations. Liz and Elissa also discuss taking a more human-centered approach to learning and development by recognizing employees' unique strengths, embracing diverse perspectives, and creating environments where people can learn from one another, not just from technology.

Whether you're in KM, HR, learning and development, or simply trying to prepare your organization for what's next, this episode offers practical insights into breaking down silos, building collaborative cultures, and keeping people at the center of every strategy.

Show Notes:

Connect with Liz on LinkedIn

Connect with Elissa on LinkedIn

Free Resources from APQC:

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar slides)

Activate What You Learn: Closing the Gap Between Learning and Doing (webinar recording)

Learning in the Age of AI Requires Better Knowledge Management

Research Insights: The Evolution of KM Amid Rising Business Expectations

What Is Upskilling, and How Can Organizations Keep Skills Current?

What Is Reskilling, and When Should Organizations Use It?

Learning & Development Blueprint for Success: Executive Summary