6 - In today’s episode, host Camila, a project manager at Flowium, talks with two leaders, Client Service Director Cassidy and Lead Project Manager Candelaria. They share their paths to leadership, their views on what defines excellent customer service, and the core skills every project manager needs.

They discuss how to balance client needs with project demands, set clear boundaries, and build trust. They also cover how AI tools and remote work are changing the way teams deliver service.

You will hear real examples, practical advice, and lessons learned from years of agency experience.

Listen to improve your customer service, strengthen your team, and understand how great project managers become trusted partners to their clients.

💎 Join our team!

5 - In this episode, host Camilla talks with Mike Hoagland, founder, CEO, and lead coach at Dapper Moose Consulting. With over 15 years of experience in project management and agency operations, Mike specializes in coaching and consulting for ecommerce and digital agency growth.

You will learn practical strategies to grow your career as a project manager, including:

💎 Defining what success looks like for you and your agency
💎 Preparing for annual reviews throughout the year
💎 Building and updating a boost book
💎 Balancing client needs with agency priorities
💎 Advocating for yourself in your role
💎 Recognizing when it is time to leave a job that no longer fits

Mike also shares advice on essential KPIs, building PM communities, and improving your skills beyond the basics.

👉 Dapper Moose Consulting: https://www.dappermooseconsulting.com/
👉 Syncup PM Cohort: https://www.dappermooseconsulting.com/syncup

💎 Join our team!

4 - Get ready to dive deep into how flawless communication, teamwork, and best practices keep brilliant marketing strategies from getting lost in translation.

Vira Sadlak, a strategist at Flowium and host of the Email Einstein podcast, joins as today’s guest. Vira and Camila work closely on the same team, and in this episode, they reveal how tightly knit pods, collaborative tools, and innovative solutions—like custom GPTs—help their team deliver top-tier service to high-end clients.

You’ll hear actionable tips on building strong foundations with essential email flows, the importance of adapting strategies to client goals, and real-world examples of adjusting to metrics and client feedback.

Plus, discover their favorite project management and analytics tools, and how a positive, flexible team dynamic empowers creative freedom while maintaining high standards.

Don’t miss these practical tips and behind-the-scenes insights! Watch the full episode here!

You'll learn:

• Why it’s important to have living documentation with key brand details
• How to use custom GPTs for email quality control, and how AI tools can help you become a better translator
• Why having clear, step-by-step processes is key to high-quality work—and how building in flexibility and room for freestyling makes those processes even more effective
• Cross-functional knowledge every strategist and PM should have
• Essential tools for project management and strategy
• Advanced strategy tactics for top-performing accounts
• Key advice for strategists and project managers

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3 - What makes a project manager irreplaceable? In this episode, we break down the skills, mindset, and strategies that turn good client relationships into long-term partnerships. Learn how to prove your value before you're asked to and build trust from day one.

Watch the full episode here!

You’ll Learn

• How to become a business translator
• The questions that uncover what your client really needs
• How to anticipate challenges before they surface
• How to foster trust with your clients
• The power of speaking your client’s language
• What makes a client renew without hesitation

Join our team: flowium.com/career

💎 Join our team!

2 - In this episode, Project managers Camila and Cristian dive into the essentials of expectation management and trust-building in agency settings. From running a discovery phase to maintaining transparency, they share battle-tested tactics for navigating client dynamics, earning trust early, and keeping it for the long haul.

Watch the full episode here!

You’ll Learn

• How to run discovery sessions that reveal true client needs
• Why clear timelines and transparent communication matter
• Tactics for building credibility and demonstrating competence
• How to be authentic while staying professional
• The impact of consistency and responsiveness on trust
• Ways to handle difficult client dynamics effectively

Key Takeaways

• Listen first. Don’t default to one-size-fits-all solutions
• Educate clients to align expectations early
• Communicate proactively, especially when things go wrong
• Personal connection builds rapport beyond project tasks
• Trust is fragile. Follow through or risk losing it
• Calm delivery + hard work behind the scenes = client confidence
• Strong onboarding lays the groundwork for lasting partnerships

Join our team: flowium.com/career

💎 Join our team!

1 - In this debut episode, we're discussing how exceptional customer service creates the foundation for successful projects.

You'll Discover:

📌 How today's evolving client expectations create opportunities for deeper partnerships
📌 Effective communication strategies that enhance project outcomes
📌 Practical approaches to transform feedback into mutual success
📌 How proactive service prevents common project challenges

Watch the full episode here!

Join our team: flowium.com/career

💎 Join our team!