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RMS Hospitality Learning Labs

RMS Hospitality Learning Labs

Written by: RMS Hospitality Learning Labs
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About this listen

 The Hospitality Learning Labs are a practical webinar series from RMS that explore how technology can make hospitality simpler, smarter, and more human. Each session brings together industry experts to share ideas operators can put into action right away. Discover more and join the live conversations at rmscloud.com/webinars
Episodes
  • Activities, spa and stays in a single guest journey

    Activities, spa and stays in a single guest journey
    Dec 18 2025
    In this episode of RMS Hospitality Learning Labs, I welcome Amy Moore, Head of Marketing and Partnerships at Tribe, to explore the significance of enhancing the guest journey through integrated experiences. Recorded live on December 17, 2025, we discuss how hospitality operators can transform activities, including spa services, from an afterthought into a vital part of the booking process. Amy shares insights on evolving guest expectations, the importance of personalization, and how a seamless booking experience can drive revenue growth. With compelling statistics showing that 81% of travelers abandon bookings that require calls or emails, this conversation is essential for anyone looking to elevate their guest offerings and improve operational efficiency. Tune in to discover practical strategies for maximizing guest satisfaction and revenue.
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    49 mins
  • How AI is changing guest conversations

    How AI is changing guest conversations
    Dec 2 2025
    In this first episode of RMS Hospitality Learning Labs, we're looking into how AI is transforming guest communication and helping teams balance rising inquiry volumes and keeping the personal touch. We'll unpack: Where AI in the hospitality industry is today How AI can deliver real impact to the guest experience How AI can move the revenue needle What's next in guest facing AI technology Sandrine Zechbauer, Chief Marketing Officer at RMS is joined by David Thompson, CEO & Co-founder of Myma.ai, recorded live on 23 October 2025.
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    57 mins
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