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Restaurant Excellence

Restaurant Excellence

Written by: Pierce Gorman
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My name is Pierce Gorman, and I'm a 3rd-generation restaurant operator on a mission to help restaurant operators operate their restaurants with excellence.

Growing up in the industry, I've been immersed in every side of the business and grown to love all of it. I truly believe the restaurant industry is one of the great low-barrier-to-entry careers. It's one that can change people's lives. That's why I started this podcast: to help operators build restaurants that are more profitable, better run, and built to last.

Each episode breaks down practical tactics, real-world examples, and hard-won lessons on things like labor costs, menu pricing, staffing, marketing, and profit margins. It's the stuff that actually moves the needle on your bottom line. Join me every day, Monday through Friday, for a new episode.

Thank you,

Pierce

Pierce Gorman 2026 Art Cooking Economics Food & Wine Management Management & Leadership
Episodes
  • Your Customers Should Not Be Your Customers | Ep 4

    Your Customers Should Not Be Your Customers | Ep 4
    Sep 11 2026

    Hey! I'd love to hear your thoughts, send me a voice note.

    In this episode we talk through the idea that the customers walking in the door to order your food, should not actually be your main focus. As a leader in the restaurant, your customers are your team.

    Every day you have to win the buy in of your true customers, your team.

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    5 mins
  • Your Prices May Be Too Low | Ep 3

    Your Prices May Be Too Low | Ep 3
    Sep 10 2026

    Hey! I'd love to hear your thoughts, send me a voice note.

    In this episode we talk about the thought that you may need to lose customers to increase your sales. We talk through the idea that losing 5%-10% of your customers because you raise your prices actually has a net positive benefit in your profit and total sales.

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    8 mins
  • Building Your Restaurant's Brand | Ep 2

    Building Your Restaurant's Brand | Ep 2
    Sep 9 2026

    Hey! I'd love to hear your thoughts, send me a voice note.

    In this episode we talk through what a brand is, and how to build your restaurant's local brand. Building your restaurant's local brand will help your restaurants reputation and, in-turn, increase guest count which will increase sales.

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    5 mins
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