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Retail Smarts

Retail Smarts

Written by: National Retail Association
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 The Retail Smarts Podcast is hosted by the CEO of the National Retail Association, Dominique Lamb, and explores the ins and outs of retail with the help of expert guests.Copyright of the National Retail Association 2020 Careers Economics Leadership Management Management & Leadership Marketing Marketing & Sales Personal Success Politics & Government
Episodes
  • Martin Newman: Interview with the Consumer Champion

    Martin Newman: Interview with the Consumer Champion
    Mar 14 2022
    Burberry, Ted Baker and Harrods - for the past 37 years, Martin Newman has been heading up massive omnichannel operations for these world-renowned brands. Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience.
    Dominique was excited to discuss how "good" customer service looks online, the value of your human resources when delivering good customer service, whether we should have CX best practice across industry, and much more.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    31 mins
  • Senator Sarah Hanson-Young: A special International Women's Day episode

    Senator Sarah Hanson-Young: A special International Women's Day episode
    Mar 7 2022
    Today we bring a special episode in honour of International Women's Day. Sarah Hanson-Young is an Australian politician who has been a Senator for South Australia since July 2008, representing the Australian Greens. She's a fierce advocate for gender equality and diversity, and has herself faced bullying and sexual harassment at her workplace. The harassment was so intense it even caused a defamation lawsuit.
    Dominique and Sarah discuss their experiences with sexual harassment as public figures, how we can do better, and what steps the retail industry needs to talk to be part of this hugely important conversation.
    Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    30 mins
  • Jen Geale: From bricks-and-mortar bike shop to stellar e-commerce store

    Jen Geale: From bricks-and-mortar bike shop to stellar e-commerce store
    Feb 28 2022
    Jen Geale co-founder of MTB Direct, an online retailer enabling Australian mountain bike riders to buy high quality parts, clothing and accessories locally at globally competitive prices. The business is achieving profitable growth at a significant rate, and has been recognised in a host of awards and business programs, including the AFR Fast100, Deloitte Tech Fast50, SmartCompany Smart50, Telstra Business Awards and Westpac Businesses of Tomorrow.
    Jen catches up with us this week to talk about capital raising (aka the dating experience of the business world), staying ahead of trends, how to hack working remotely and what it's like having a mountain bike trail in your own backyard.
    Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    32 mins
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