Episodes

  • Martin Newman: Interview with the Consumer Champion

    Martin Newman: Interview with the Consumer Champion
    Mar 14 2022
    Burberry, Ted Baker and Harrods - for the past 37 years, Martin Newman has been heading up massive omnichannel operations for these world-renowned brands. Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience.
    Dominique was excited to discuss how "good" customer service looks online, the value of your human resources when delivering good customer service, whether we should have CX best practice across industry, and much more.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    31 mins
  • Senator Sarah Hanson-Young: A special International Women's Day episode

    Senator Sarah Hanson-Young: A special International Women's Day episode
    Mar 7 2022
    Today we bring a special episode in honour of International Women's Day. Sarah Hanson-Young is an Australian politician who has been a Senator for South Australia since July 2008, representing the Australian Greens. She's a fierce advocate for gender equality and diversity, and has herself faced bullying and sexual harassment at her workplace. The harassment was so intense it even caused a defamation lawsuit.
    Dominique and Sarah discuss their experiences with sexual harassment as public figures, how we can do better, and what steps the retail industry needs to talk to be part of this hugely important conversation.
    Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    30 mins
  • Jen Geale: From bricks-and-mortar bike shop to stellar e-commerce store

    Jen Geale: From bricks-and-mortar bike shop to stellar e-commerce store
    Feb 28 2022
    Jen Geale co-founder of MTB Direct, an online retailer enabling Australian mountain bike riders to buy high quality parts, clothing and accessories locally at globally competitive prices. The business is achieving profitable growth at a significant rate, and has been recognised in a host of awards and business programs, including the AFR Fast100, Deloitte Tech Fast50, SmartCompany Smart50, Telstra Business Awards and Westpac Businesses of Tomorrow.
    Jen catches up with us this week to talk about capital raising (aka the dating experience of the business world), staying ahead of trends, how to hack working remotely and what it's like having a mountain bike trail in your own backyard.
    Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    32 mins
  • Bob Schwartz: Extend yourself - creating value in life and business

    Bob Schwartz: Extend yourself - creating value in life and business
    Jan 31 2022
    Bob Schwartz's mission is to build great companies and brands. He wants to create value. He's a titan of retail - founder of Nordstrom.com, President of Magento, and helped get many more companies off the ground and build success. Bob shares tremendous stories about starting in e-commerce when once upon a time you needed to phone an 1800 number to purchase something from a website, the brands he's currently growing, and getting Nordstrom online.
    Join Dominique Lamb, CEO of the National Retail Association, for our first episode of 2022, an exploration of leadership and what it takes to grow equity when building brands.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    39 mins
  • Alice Barbery: A "Universal" truth: your brand is only as good as your team.

    Alice Barbery: A "Universal" truth: your brand is only as good as your team.
    Dec 13 2021
    Alice Barbery is the CEO of Universal Store, a beloved Australian fashion brand with over 70 stores nationwide. Alice has built a simply incredible culture at Universal Store, and her leadership strategies and investment in her people is something to behold.
    Join Dominique Lamb, CEO of the National Retail Association, for our final episode of 2021, and an exploration leadership and a nurturing workplace culture.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    32 mins
  • Josh Howard: Creating the rock n' roll brand of sustainability

    Josh Howard: Creating the rock n' roll brand of sustainability
    Nov 29 2021
    Josh Howard is the Founder & CEO of Single Use Ain't Sexy, and his message to customers is "don't be a tosser". Almost an overnight sensation, Single Use Ain't Sexy is a brand dedicated to reducing plastic waste and reducing the carbon footprint of shipping by making hand soap without water. How? You'll have to listen to find out!
    Join Dominique Lamb, CEO of the National Retail Association, as we talk shop with Josh - how he went from lawyer, to TV producer, to entrepreneur, how many times you can fail before success, and much more. And, as a special bonus to our listeners, you can get a 20% discount on Single Use Ain't Sexy products by visiting www.singleuseaintsexy.com and entering the code RETAIL20 at checkout. Thanks, Josh!
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    30 mins
  • Dr Jason Pallant: Diving into the science of shopping

    Dr Jason Pallant: Diving into the science of shopping
    Nov 15 2021
    It's a special episode this week - our first crossover! We take a deep dive into the science of shopping in Part 1 of our interview with Dr Jason Pallant, Senior Lecturer of Marketing at the Swinburne University of Technology. It's not often we get to completely nerd out and talk about the psychology of retail and how research and academia can help our business owners sell better. We could have talked for hours!
    Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail observations and insights that Jason has to offer - from the future of retail, to the privacy/personalisation paradox, and more. Find Part 2 on the SHOPOLOGY Podcast at https://www.podchaser.com/podcasts/shopology-with-dr-jason-pallan-1254793.
    Follow us on social media:https://www.facebook.com/NationalRetailAssociationhttps://www.linkedin.com/company/national-retail-associationhttps://twitter.com/OZretailershttps://www.instagram.com/nationalretailassociation/https://www.youtube.com/channel/UC-QjrmP7s5is7-YUpsuac2A
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    25 mins