S2 Ep1 - Tacit Happens: Unlocking Tacit Knowledge with Brittany & Rachel
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S2 Ep1 - Tacit Happens: Unlocking Tacit Knowledge with Brittany & Rachel
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Tacit knowledge is the stuff people just know—the experience, instincts, relationships, and lessons that don't show up in a process document or SOP. In this episode, Brittany and Rachel explore why that knowledge is often an organization's greatest asset, why it's so difficult to capture, and what happens when it walks out the door. They discuss the emotional side of knowledge transfer, practical strategies for preserving expertise, and how AI can support the process without replacing the human connection that makes tacit knowledge so valuable.
Links:
Here is a link referencing the Holocaust survivor interviews mentioned in the interview: https://sfi.usc.edu/dit
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