Scott Boyd is the Founder and Vice President of Business Development at Quality Pipe Services, a Colorado-based company specializing in the maintenance, inspection, and rehabilitation of wastewater and underground infrastructure. Starting in the late 1990s, he grew the business from a one-man operation into a trusted regional leader, culminating in its 2019 merger with Woman Construction. With over 25 years of experience, Scott is recognized for his technical expertise, strong client relationships, and a problem-solving approach that blends empathy with innovation.

America's wastewater systems are aging, underfunded, and largely invisible until something goes wrong. Behind the scenes, operators and municipalities are scrambling to keep up with growing demands, limited resources, and outdated infrastructure. So what does it really take to turn things around and build systems that actually work?

Scott Boyd's answer comes from decades of hands-on experience in the wastewater industry, where he's built a reputation as a problem solver who prioritizes people first. Drawing from his background in construction and service, he emphasizes empathy, strong relationships, and listening closely to customer pain points. Scott highlights the importance of embracing new technologies, proactively leveraging data rather than reacting to it, and focusing on incremental improvements rather than overwhelming overhauls. He also shares lessons on scaling a business, adapting to change, and forming the right partnerships by aligning values and vision. Ultimately, his approach centers on solving problems step-by-step while staying committed to long-term impact.

In this episode of Saving Our Sewers, Kwin Peterson talks with Scott Boyd, VP of Business Development at Quality Pipe Services, to discuss modernizing wastewater systems. They explore empathy in customer service, the rise of data-driven maintenance, and how strategic partnerships can unlock growth and efficiency.

Jon Borden is the President of RH Borden and Company, a Salt Lake City-based firm applying advanced sensor technology and data-driven solutions to modernize wastewater and sewer systems across the US. Under his leadership, RH Borden pioneered digital twin and condition-based maintenance strategies, enabling cities to streamline maintenance and deliver the nation's largest inflow and infiltration study in New York with more than 400 sensors deployed. With a background in Fortune 100 IT program management, Jon brings proven digital transformation expertise to aging infrastructure.

Kwin Peterson is a Senior Account Manager at RH Borden and Company. He has supported more than 60 collection systems in becoming more efficient through condition-based maintenance and innovative assessment tools. Kwin also serves on the San Francisco Bay Section Collection Systems Committee. Before joining RH Borden, he spent 17 years in the electric utilities industry working in education, public relations, and technical committee support.

Wastewater systems across the US are grappling with the costly and often invisible problem of inflow and infiltration (I&I). This issue — when excess water from rain, groundwater, or snowmelt enters the sewer system — drains resources, causes system overflows, and burdens treatment plants. What can be done to solve this problem and avoid unnecessary costs?

As experts in wastewater management, Jon Borden and Kwin Peterson explain how hidden water can unnecessarily increase operating costs by millions annually. This challenge is exacerbated by the difficulty of locating leaks within underground infrastructure, which often leads municipalities to build new treatment plants instead of fixing the root cause. With case studies from across the country, Jon and Kwin highlight how agencies can now deploy thousands of sensors that create precise virtual models of their sewer systems, rather than accepting expensive overflows and building new treatment plants. These digital replicas, combined with high-density LiDAR scans and real-time data, pinpoint leaks down to the manhole and quantify the cost of each problem — a true paradigm shift. Agencies can also leverage BASINiQ, which delivers actionable, color-coded maps, transforming complex engineering data into clear, cost-saving management decisions for city leaders.

In this episode of Saving Our Sewers, John Corcoran of Rise25 chats with Jon Borden, the President of RH Borden and Company, and Kwin Peterson, the company's Senior Account Manager, to discuss the pervasive issue of inflow and infiltration (I&I). They explore the major causes of I&I across the US, delve into the transformative impact of digital twins and sensors in reducing treatment costs, and highlight the success of large-scale sensor deployments in cities like Great Neck and San Rafael.

Doug Petersen is the Southern Texas Account Manager at RH Borden and Company, a Salt Lake City-based firm applying advanced sensor technology and data-driven solutions to modernize wastewater and sewer systems across the US. With expertise in smart city maintenance and asset management optimization, Doug oversees RH Borden's expansion into new markets, implementing solutions that have enabled cities to focus resources more strategically. He is particularly interested in how digital innovations, like acoustic assessments and digital twins, are transforming how cities manage their wastewater systems.

Wastewater systems across the nation are struggling with aging infrastructure, inefficient practices, and growing maintenance costs. In many cities, a lack of data-driven insights leads to wasted resources and ineffective management. How can municipalities modernize their wastewater systems and ensure their longevity while managing tight budgets?

Doug Petersen, an expert in wastewater solutions, discusses how leveraging innovative technologies can help municipalities streamline their operations. He emphasizes condition-based maintenance over time-based practices, enabling cities to focus resources where they are needed most. Technologies such as acoustic assessments, digital twins of manholes, and Basin IQ sensors help municipalities pinpoint inefficiencies and better track their systems. Doug also shares the importance of educating public works departments and overcoming the resistance to change in long-established systems, ensuring a smoother implementation of modern solutions.

In this episode of Saving Our Sewers, Chad Franzen of Rise25 sits down with Doug Petersen, Southern Texas Account Manager at RH Borden, to discuss innovative wastewater solutions. Doug highlights the importance of condition-based maintenance, how data-driven insights save resources, and the challenge of introducing new technology to municipalities. He also delves into the value of education and the role of technology in reducing unnecessary work.