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Serco Technology and Innovation

Serco Technology and Innovation

Written by: Serco North America
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 The Serco Tech and Innovation podcast is a monthly program featuring subject matter experts and leaders in business and government.

Join us as we explore the cutting-edge developments reshaping our lives, industries, and the future. Hosted by Serco's tech enthusiasts and innovation experts, this podcast is your compass through the ever-evolving landscape of tech in the service and solutions sector. In each episode, we unpack the latest trends, breakthroughs, and disruptive ideas that are driving change. From artificial intelligence and blockchain to renewable energy and bioengineering, "Serco Tech and Innovation" brings you insightful interviews with visionaries, entrepreneurs, and thought leaders who are shaping the world with their groundbreaking ideas.

Subscribe now to "Serco Tech and Innovation" and join us on a journey to discover how technology is revolutionizing the way we live, work, and interact with the world around us.

Stay up to date following us on Twitter @Serco_Inc, and LinkedIn @serco. Visit our website: https://www.serco.com/naSerco, Inc Economics Political Science Politics & Government
Episodes
  • Kevin Robinson — Distribution Mission Operations (DMON)

    Kevin Robinson — Distribution Mission Operations (DMON)
    Dec 11 2025
    What does it take to connect the United States Air Force to its vast network of training system commercial manufacturers and DoD partners securely and efficiently? The answer is DMON, the Defense-wide Mission Operations Network. In this episode, we explore this critical but little-known initiative that is modernizing the defense industrial base. We're joined by Kevin Robinson, Serco's new Distributed Mission Operations Portfolio Manager, who recently came to the company through the acquisition of Northrop Grumman's IT & Mission Support Services business. Kevin explains what DMON is, why it’s essential for national security, and how it serves as the digital backbone for 4th & 5th Generation USAF training.
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    20 mins
  • Michael Anderson and Abel Young — How the Army's H2F Program is Building a Fitter, More Holistic Force

    Michael Anderson and Abel Young — How the Army's H2F Program is Building a Fitter, More Holistic Force
    Nov 5 2025
    The U.S. Army is revolutionizing soldier readiness with its Holistic Health and Fitness (H2F) program, a groundbreaking initiative that treats the soldier as a complete weapon system. But how do you implement such a massive shift in culture and operations? We're joined by Mike Anderson, Serco's Vice President for Logistics, Personnel and Readiness, and Abel Young, Serco’s H2F Program Manager. Mike and Abel draw on their extensive experience in managing everything from ship modernization to military counseling programs to break down the immense logistical, technological, and leadership challenges of a program like H2F.

    Show notes:
    • Read more on Serco's work to support the US Army's mission with the H2F program
    • View the current open roles and job opportunities on the H2F Team
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    20 mins
  • David Cummins — Trust & Tech: Eliminating Waste, Fraud, and Abuse in Citizen Services

    David Cummins — Trust & Tech: Eliminating Waste, Fraud, and Abuse in Citizen Services
    Oct 1 2025
    How do you protect a system that provides essential healthcare access to millions of Americans from increasingly sophisticated fraud?

    In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the decade-long journey of supporting the ACA Marketplace, from its early days of manual processing to today's AI-driven operation that handles six times the volume with a fraction of the staff.

    The conversation explores how Serco has become a vital partner to the government, balancing the dual mission of expanding access to healthcare while protecting taxpayer dollars. David discusses the evolution of fraud, from forged documents to complex "ghost account" schemes orchestrated by bogus brokers. He explains how Serco leverages a combination of advanced technology and experienced employees to safeguard the system.

    Show Notes:
    • Learn more about Serco's work in case management, workforce development services, and partnering with our government customers to deliver important citizen services
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    17 mins
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