Episodes

  • Kevin Robinson — Distribution Mission Operations (DMON)

    Kevin Robinson — Distribution Mission Operations (DMON)
    Dec 11 2025
    What does it take to connect the United States Air Force to its vast network of training system commercial manufacturers and DoD partners securely and efficiently? The answer is DMON, the Defense-wide Mission Operations Network. In this episode, we explore this critical but little-known initiative that is modernizing the defense industrial base. We're joined by Kevin Robinson, Serco's new Distributed Mission Operations Portfolio Manager, who recently came to the company through the acquisition of Northrop Grumman's IT & Mission Support Services business. Kevin explains what DMON is, why it’s essential for national security, and how it serves as the digital backbone for 4th & 5th Generation USAF training.
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    20 mins
  • Michael Anderson and Abel Young — How the Army's H2F Program is Building a Fitter, More Holistic Force

    Michael Anderson and Abel Young — How the Army's H2F Program is Building a Fitter, More Holistic Force
    Nov 5 2025
    The U.S. Army is revolutionizing soldier readiness with its Holistic Health and Fitness (H2F) program, a groundbreaking initiative that treats the soldier as a complete weapon system. But how do you implement such a massive shift in culture and operations? We're joined by Mike Anderson, Serco's Vice President for Logistics, Personnel and Readiness, and Abel Young, Serco’s H2F Program Manager. Mike and Abel draw on their extensive experience in managing everything from ship modernization to military counseling programs to break down the immense logistical, technological, and leadership challenges of a program like H2F.

    Show notes:
    • Read more on Serco's work to support the US Army's mission with the H2F program
    • View the current open roles and job opportunities on the H2F Team
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    20 mins
  • David Cummins — Trust & Tech: Eliminating Waste, Fraud, and Abuse in Citizen Services

    David Cummins — Trust & Tech: Eliminating Waste, Fraud, and Abuse in Citizen Services
    Oct 1 2025
    How do you protect a system that provides essential healthcare access to millions of Americans from increasingly sophisticated fraud?

    In the latest episode of the Serco Tech and Innovation Podcast, we sit down with David Cummins, Serco's Senior Vice President of Citizen Services and a newly appointed member of Virginia's Health Exchange Advisory Committee. David shares a fascinating look at the decade-long journey of supporting the ACA Marketplace, from its early days of manual processing to today's AI-driven operation that handles six times the volume with a fraction of the staff.

    The conversation explores how Serco has become a vital partner to the government, balancing the dual mission of expanding access to healthcare while protecting taxpayer dollars. David discusses the evolution of fraud, from forged documents to complex "ghost account" schemes orchestrated by bogus brokers. He explains how Serco leverages a combination of advanced technology and experienced employees to safeguard the system.

    Show Notes:
    • Learn more about Serco's work in case management, workforce development services, and partnering with our government customers to deliver important citizen services
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    17 mins
  • Alfonso Gomez — From Data to Doing: How AI is Supercharging Human Potential

    Alfonso Gomez — From Data to Doing: How AI is Supercharging Human Potential
    Sep 3 2025
    What happens when technology truly empowers people to do more? Join us for a fascinating conversation with Alfonso Gomez, Lead Software Engineer at Serco, as we uncover how AI and innovative technologies are expanding the company's ability to achieve greater outcomes. We'll examine concrete examples, including AI's impact on the workplace environment, and discuss the crucial role of trust in these advanced systems.

    Show Links:
    • Learn more about Serco's Next-Generation Solutions
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    14 mins
  • Tim McGee and Dan Smith — The Data Opportunity-Part II

    Tim McGee and Dan Smith — The Data Opportunity-Part II
    Jul 21 2025
    In our follow-up discussion with Tim McGee and Dan Smith, we continue our converation on the use of data. Specifically around the concept of how to leverage everything from documents to processes, as data can fuel analytics, AI, and decision making — even when faced with the realities of data quality.

    Show notes:
    • Learn about Serco's Next-Gen Solutions in North America.
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    15 mins
  • Tim McGee and Dan Smith — The Data Opportunity-Part I

    Tim McGee and Dan Smith — The Data Opportunity-Part I
    Jul 7 2025
    What's the difference between being "data-enabled" and truly "data-driven"? We speak with Tim McGee and Dan Smith about a fundamental shift in business management: recognizing that many of the challenges the company faces are, at their core, data problems.

    Show notes:
    • Learn more about Serco's Next-Gen Solutions in North America
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    15 mins
  • Deb Durham — Intelligent Oversight: The Rise of the 'Human On the Loop'

    Deb Durham — Intelligent Oversight: The Rise of the 'Human On the Loop'
    Jun 11 2025
    Debra Durham, Chief Digital Officer at Serco, unfolds the evolving role of human oversight in the data-driven decision-making process. Discover why this evolution is critical to leverage the full potential of AI. Hear how this new model of human control builds trust, streamline operations, and ultimately leads to a more skilled and strategic human workforce.

    Show notes:
    • Read more on Serco's Next-generation solutions
    • Learn how Serco is providing an edge in a digital warfare through machine learning
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    24 mins
  • Serco's Vision for the New Space Economy

    Serco's Vision for the New Space Economy
    Apr 23 2025
    In this episode, Guido Vingione and Richie Gonzalez from Serco's Global Space Team discuss the evolving space sector and its increasing relevance to our daily lives. They explore Serco's role in supporting space missions, utilizing satellite data for Earth observation, and driving innovation through digital technologies. The conversation also highlights the importance of international collaboration and space governance to address global challenges and shape a better future.

    Show Notes:
    • Subscribe to the Serco in Space newsletter on LinkedIn
    • Follow Serco on LinkedIn
    • Learn more about Serco's Global Space team, our capabilities, expertise and solutions
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    19 mins