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ServiceNow Podcasts

ServiceNow Podcasts

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ServiceNow Podcast Program is a collection of podcast shows hosted by various ServiceNow experts and professionals covering different focus areas and a broad variety of topics. Come listen to our experts talk about what's going on at ServiceNow. Join the conversation!

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2026 ServiceNow Community
Politics & Government
Episodes
  • TAKEAWAY - AI Inherits the Business Choices You Never Made with David Krauza
    Sep 25 2026

    This is the takeaway episode with David Krauza, VP of Data Strategy and Governance at Comcast who makes the case that AI doesn't create your problems, it inherits the business choices you never made and the results nobody owns. David joins Juan and Tim and discuss the accountability problems, definition problems, assumption problems, and what-are-we-even-measuring problems.

    See omnystudio.com/listener for privacy information.

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    6 mins
  • Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser
    Oct 16 2026

    Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo, recently visited Juan and shared his framework on talent in the AI era. It was incredibly insightful and we asked if he could come back to the podcast (after 5 years!) His argument is that the potential of AI will be unlocked by humans because humans understand the problems, and are driven/motivated to solve the problems.

    In this episode, Mohammed lays out a framework for talent in the AI era. Automation is already taking over the known, repeatable work. What remains is the unknown, and that takes people who keep learning and who take initiative. The framework plots people on two dimensions, learning and drive. You have Doers, Philosophers, Commanders, Hackers, Strategist, Innovators, Game changers and more. Topics discussed

    • Automation and the innovation engine
    • The known versus the unknown
    • Two dimensions of talent
    • The talent quadrants
    • The multiplier effect
    • Commanders and scaling
    • Environments that don’t build initiative
    • Rarity of high-potential people
    • Investing in human potential
    • The human mind as the limit
    • Critical thinking through discomfort

    See omnystudio.com/listener for privacy information.

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    51 mins
  • TAKEAWAY Game Changers: The Talent Imperative for the AI Era with Mohammed Aaser
    Oct 16 2026

    This is the takeaway episode with Mohammed Aaser, former chief data officer at McKinsey and former chief data strategy officer at Domo. He recently visited Juan and shared his framework on talent in the AI era. It was incredibly insightful and we asked if he could come back to the podcast (after 5 years!) His argument is that the potential of AI will be unlocked by humans because humans understand the problems, and are driven/motivated to solve the problems.

    See omnystudio.com/listener for privacy information.

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    5 mins
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