Slash Driver Turnover to 10%
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Slash Driver Turnover to 10%
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From FedEx Driver to Consultant: The Conversation That Changes Everything
What does it actually take to turn a stressed, high-turnover driver team into a loyal one? Ray Charette has done it from every seat — driver, dispatcher, general manager, and now consultant — and in this episode, he shares the exact systems that cut turnover from 60% to just 10-15%.
But this conversation goes beyond metrics. Ray opens up about a personal story of estrangement from his sister, reminding us that the same principles that build trust with a team can rebuild trust in our own relationships. Real leadership lessons, real talk, and a story that might just inspire you to make a call you've been putting off.
#LastMileLogistics #DriverRetention #Leadership #DSPOwners #Entrepreneurship