Watch the full episode: https://youtu.be/PjT9Z-7YZgk

In this spotlight of episode 359, the conversation explores Broad River Retail's unique approach to leadership through the concept of being "in a position to impact" (P2I). Rather than relying solely on observation and post-sale feedback, leaders are encouraged to actively engage alongside Memory Makers and guests in the moment—creating opportunities to support, coach, and maximize every customer interaction as it happens.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch full episode on YouTube: https://youtu.be/PjT9Z-7YZgk

Consistency, servant leadership, and a strong team culture are at the heart of building lasting success.

In this episode of Stories from the River, Charlie Malouf sits down with Dana Mallory, Broad River Retail's 2025 Senior Retail Leader of the Year and newly promoted Regional Manager. Dana reflects on her journey from humble beginnings in retail to leading the transformation of the "Savage South" region through intentional leadership, accountability, and a deep commitment to developing people.

Books mentioned:

Think Again by Adam Grant - https://www.amazon.com/Think-Again-Power-Knowing-What/dp/1984878123/

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch the full episode: https://youtu.be/H2r4Bf7qDD0

In this spotlight of episode 358, Charlie Malouf and David Moraco reflect on a successful year with the Wolfpack, discussing what drove their achievements and the sense of impact they felt. David talks about running strong numbers throughout the year while acknowledging ongoing opportunities for growth. They highlight the importance of consistency, focusing on key behaviors, and the persistent effort to engage with every guest. David also mentions transitioning some Memory Makers to strengthen the group, emphasizing that the goal goes beyond just transactional interactions.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch the full episode: https://youtu.be/H2r4Bf7qDD0

In this spotlight of episode 358 of Stories from the River, Charlie Malouf and David Moraco discuss the impact and value of the senior sales manager role. Charlie explains that this position was conceptualized as a way for individuals new to the company to learn the system through hands-on experience. David reflects on his personal journey, highlighting how the senior sales manager role provided deeper insight into company processes, bridging the gap between traditional retail experience and Broad River's specialized structure.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/H2r4Bf7qDD0

Leadership, culture, and a commitment to serving others are essential ingredients for building strong teams and lasting impact.

In this episode of Stories from the River, Charlie Malouf welcomes David Moraco, General Manager at Broad River Retail, to share his journey from retail leadership roles across the country. David reflects on joining Broad River Retail in 2024 through a transitional leadership role designed to immerse outside leaders in the company's systems, language, and culture—an experience that helped prepare him for rapid growth into broader leadership responsibilities.

The conversation explores David's passion for creating a culture of giving among his Memory Makers, particularly through support for St. Jude Children's Research Hospital and Hope to Dream. He discusses his approach to increasing guest engagement and charitable impact in an outlet environment, while also emphasizing the importance of ownership, vision, and relationship building in retail leadership. David also shares lessons from transitioning into larger operations, developing future leaders, and creating experiences that turn guests into lifelong clients.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch full episode: https://youtu.be/2aPU-4PUXNk

In this spotlight of episode 357, Charlie Malouf and Lee Vang dive into how asking deeper questions about data use leads to more actionable insights and drives a culture of learning within the organization. They discuss how data from business intelligence isn't just about collecting numbers; it's about transforming those figures into strategies for improvement. They emphasize the importance of using data to identify coaching opportunities and pinpoint successes or areas for growth, fostering a smarter, more adaptive organization where Memory Makers continually refine their practices based on concrete results.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch the full episode: https://youtu.be/2aPU-4PUXNk

In this spotlight of episode 357, Charlie Malouf and Lee Vang talk about the importance of leveraging large language models to explore the massive trove of organizational data, delving into overlooked areas for new insights. They emphasize the critical need to maintain data integrity and discuss strategies for protecting sensitive information. This includes adopting a "fortress security mindset"—traditionally used in network or infrastructure security—and applying it to data management. The discussion also highlights challenges such as determining the appropriate level of data access, weighing whether to share a decade's worth of information or limiting access to just the current fiscal year to mitigate exposure risks.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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Watch on YouTube: https://youtu.be/2aPU-4PUXNk

Clarity, resilience, and a commitment to building the right systems can transform how an organization operates and grows.

In this episode of Stories from the River, Charlie Malouf welcomes Lee Vang, Senior Business Intelligence Developer, to reflect on his journey at Broad River Retail and the pivotal role he played in rebuilding the company's business intelligence foundation. Joining during a time of significant transition, Lee shares how he stepped into a near non-existent BI environment and took on the challenge of creating the infrastructure needed to support leaders and Memory Makers with accurate, actionable data.

Lee discusses the evolution of data-driven decision making across the organization, including the development of foundational tools like the HFC KPI and Truth Report, and the integration of modern platforms such as ThoughtSpot and Power BI. He highlights the importance of data integrity, system alignment, and making insights accessible across all levels of the business.

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Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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