Raising prices affects more than your service menu. Emily Richardson of Bella Trio joins Christopher to share how she prepared her team for new pricing through SCALE. From transparent conversations to personal handwritten notes, Emily explains how she helped her staff feel supported and confident in their value. They also explore why small price increases weren’t enough and what became clear when she looked deeper into the numbers.

🔗 Resources & Links

📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Explore The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📊 Discover SCALE (the Refine systems program):
https://www.therefinenetwork.com/scale

📲 Download The Refine Network App (Apple & Android):
Search “The Refine Network” in your app store

📸 Follow us on Instagram:
@therefinenetwork

Chapters
00:52 Could Your Business Run Without You for a Month?
05:00 Meet Emily Richardson of Bella Trio
06:18 Preparing Yourself Before Preparing Your Team
08:05 Communicating Changes That Affect Personal Income
10:29 Keeping Communication Clear Across Three Locations
12:37 Why Money Conversations Need to Be Face to Face
14:08 Helping Your Team Feel Worthy of Their Pricing
18:17 Why a $5 Price Increase Wasn’t Enough
20:11 Building Connection Through the SCALE Workshop
22:09 Final Takeaways and How to Learn About SCALE

Your salon has a level system, but some of your strongest stylists are stuck. Is the problem their performance, or are the requirements no longer realistic?

In this episode, Evan and Christopher look at what happens when a level system doesn’t keep up with changes in services, pricing, and the way stylists build their careers. They discuss why a high-performing artist might struggle to meet a retail target even while delivering strong service and retaining clients, and how holding that artist at the same level can limit both their earning potential and the salon’s growth.

They also explore client-count goals that don’t match the time today’s services require, how to start a conversation with your team about metrics that aren’t working, and why small, flat price increases can mean less of a promotion for your most experienced artists. If your level system isn’t helping your stylists and your salon move forward, this conversation will help you see where to take another look.

🔗 Resources & Links

📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Explore The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📊 Discover SCALE (the Refine systems program):
https://www.therefinenetwork.com/scale

📲 Download The Refine Network App (Apple & Android):
Search “The Refine Network” in your app store

📸 Follow us on Instagram:
@therefinenetwork

Chapters
00:00 Concert tips and protecting your hearing
03:32 Why stylists get stuck in level systems
05:47 Is it the stylist or the metric?
07:07 Rethinking retail goals as stylists advance
08:20 How to talk with your team about changing expectations
11:42 When client count no longer matches the services
13:17 Building a career path that supports retention
14:18 Why salons need a level system
16:16 When it’s time to reevaluate yours
17:02 The problem with a $5 increase at every level
18:12 How Refine can help

If you keep hiring the same type of person and getting the same disappointing result, it may be time to take a closer look at your process. In this episode, we’re breaking down how your mindset, interview questions, onboarding, and decision-makers all influence who joins your team. We also explore why seeing potential in someone isn’t always the same as identifying the right fit.

You’ll learn how to hire around your core values, recognize qualities like humility, drive, kindness, and coachability, and protect your culture when someone isn’t the right fit. The wrong hire can cost you financially, emotionally, and culturally. Sometimes, it really is better to have no one than the wrong one.

🔗 Resources & Links

📈 Learn more about Growth Coaching:
https://www.therefinenetwork.com/growth-coaching

🎓 Explore The Artist Academy:
https://www.therefinenetwork.com/artistacademy

📊 Discover SCALE (the Refine systems program):
https://www.therefinenetwork.com/scale

📲 Download The Refine Network App (Apple & Android):
Search “The Refine Network” in your app store

📸 Follow us on Instagram:
@therefinenetwork

Chapters

00:00 What Pet Would You Choose?
02:11 Why You Keep Getting the Same Hiring Results
02:34 Changing Your Hiring Mindset
04:20 Is Your Hiring Process the Problem?
05:22 Who Should Make the Hiring Decision?
06:25 Seeing Potential vs. Seeing the Right Fit
07:09 Protecting Your Salon Culture
07:32 Interview Questions That Reveal Character
08:56 What Are Your Five-Year Goals?
10:42 Hiring Around Your Vision and Core Values
12:04 Your Team Reflects Your Leadership
14:20 Knowing When Someone Isn’t the Right Fit
15:20 Five Qualities to Look for in a New Hire
19:11 How to Tell if Someone Is Coachable
20:34 If It’s Not a Hell Yes, It’s a Hell No
21:26 Reverse the Interview Question
22:39 Take Your Leadership Further