Twenty years of digital marketing created something of a monster: companies poured enormous investment into analytics teams, MarTech stacks, media capabilities, and data infrastructure—and then watched all those functions march off into their respective silos to work really, really hard at producing activity rather than impact. Rusty Rahmer, founder of Starize AI and author of Working As Designed, joined Michael, Julie, and Val to dig into why that happened, why it's still happening, and what it actually takes to flip the shovel over and use the right end. Along the way, Rusty—who Val correctly identified early as a spontaneous analogy machine—explained why customer journey maps on walls are basically the statistical average American life that literally nobody lives, why waffle fries are structurally superior to ridged chips (and what that has to do with cross-functional team design), and why the most important question a marketing leader can ask a room full of executives is also the one most likely to be met with complete silence.

This episode is brought to you, in part, by our sponsors, Stape and Prism from Ask-Y.

For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.

Here's a question analysts almost never ask themselves before walking into a room: why am I actually here? Not "because it's the weekly meeting" or "because someone asked me to pull the campaign readout." But WHY—what difference will the information coming out of my mouth make, and for whom? Aleya Harris, bestselling author, TEDx speaker, and strategic storytelling advisor, joined Tim and Moe to dig into exactly this kind of thing—and she did not pull her punches. Analysts are often the smartest people in the room, she says, and that might actually be the problem. The gap between "here's what the data shows" and "here's what we should do about it" is precisely where story lives, and it turns out storytelling isn't some soft, hand-wavy thing marketing people do—it's a repeatable, learnable framework that has been working on human brains for millennia. Plus: a cautionary tale about ranking on page one for the wrong keywords, the tweaking-the-deck death spiral decoded, and an elevator pitch exercise that reveals your carefully crafted slide deck says something completely different than what you actually think.

This episode is brought to you, in part, by our sponsors, Stape and Prism from Ask-Y.

For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.

There's a certain type of person who first encounters Excel and, instead of running in terror, leans in and grins. Rob Collie has spent his career-from the Excel team at Microsoft to helping birth Power BI to now running P3 Adaptive—building things for exactly those people. He calls them "Crafters," and his new book, Fair Game: Customizing AI to Your Business Is Easier Than You Think, makes the case that this same crowd (hi, it's us) is uniquely positioned to do something genuinely remarkable with AI. Not because we're developers, not because we've cracked some secret, but because we've always lived on the boundary between the business and the tech-and that's precisely where the real AI work happens. The conversation covers the two "voids" crafters need to jump to go from chatting with Claude to actually building useful custom solutions, why the off-the-shelf AI tools are mostly useless for business purposes (and what to do about it), the faucets-first philosophy for semantic models, and why the developer isn't dead-just moving to the suburbs. Also: Tim built a quiz about his marriage and let his adult children take it. That happened.

This episode is brought to you, in part, by our sponsors, Stape and Prism from Ask-Y.

For complete show notes, including links to items mentioned in this episode and a transcript of the show, visit the show page.