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The Anti-CSM Playbook

The Anti-CSM Playbook

Written by: The Anti-CSM Playbook
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About this listen

 Tired of the corporate hype and endless buzzwords? Welcome to the real world of Customer Success. The Anti-CSM Playbook, narrated by some of the most influential CSMs, is your tactical, no-BS guide for survival on the SaaS front lines. It rips up the conventional rule book, delivering candid, battle-tested truth on securing renewals and maintaining your sanity. Stop pretending everything is strategic! Embrace your true role as a hybrid firefighter. Build your professional brand on reliability and candor, not showmanship. Don't miss out on this essential listening for every CS professional.The Anti-CSM Playbook Economics
Episodes
  • Episode 12 - Building Your Survival Toolkit

    Episode 12 - Building Your Survival Toolkit
    Nov 30 2025

    Elise assembles CS arsenal 🧰 – trust scripts, resilience hacks, docs, proactivity, micro-wins for mastery! Finale mindset flips, community growth, reflection conquer chaos empathetically!


    #CustomerSuccess #CSM #SaaS #CSMatters #TheAntiCSMPlaybook #CSMToolkit #SurvivalGuide 🎉

    *Intro music AI-generated via minimax.io. Background music: "Naturally" by Pufino from⁠ https://freetouse.com/music/pufino/naturally⁠


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    7 mins
  • Episode 11 - Boundaries and Burnout

    Episode 11 - Boundaries and Burnout
    Nov 30 2025

    Carlos builds calendar fortresses 🏰 – against always-on soul-devourers via visible hours, nos, peer nets! Self-care rituals, automation, early spotting fuel peak CS delivery!


    #CustomerSuccess #CSM #SaaS #CSMatters #TheAntiCSMPlaybook #BurnoutPrevention #SelfCare

    *Intro music AI-generated via minimax.io. Background music: "Naturally" by Pufino from⁠ https://freetouse.com/music/pufino/naturally⁠

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    6 mins
  • Episode 10 - Coaching Clients Through the Reality Gap

    Episode 10 - Coaching Clients Through the Reality Gap
    Nov 30 2025

    Bayron bridges feature voids 🌉 – reframing hopes via empathy, joint roadmaps, tactical reassurances! Turn "Missing unicorn?" into "Maximize now collaboratively" – diplomacy for unbreakable momentum bonds!


    #CustomerSuccess #CSM #SaaS #CSMatters #TheAntiCSMPlaybook #CSCoaching #RealityGap

    *Intro music AI-generated via minimax.io. Background music: "Naturally" by Pufino from⁠ https://freetouse.com/music/pufino/naturally
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    6 mins
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