In this episode of The Bank Tellers, we are joined by Lee McNabb, Head of Group Payment Strategy at NatWest, who shares his incredible journey through the financial sector. From humble beginnings in a working-class family to leading innovative projects at one of the UK’s largest banks, Lee offers a unique perspective on the dynamic world of banking and payments. With over a decade of experience spanning products, assets, liabilities, risk, and policy, Lee reveals how embracing curiosity, leveraging networks, and staying true to oneself can pave the way for success in a constantly evolving industry.

We also delve into the critical need for financial education, the challenges of fraud prevention, and the future of innovation in banking. Whether you're a finance professional or simply curious about the industry, this episode offers a wealth of knowledge and actionable insights.

Key Topics Covered:

• How diverse roles in banking keep the industry fresh, exciting, and challenging.
• Why starting financial literacy early is crucial for life’s big decisions.
• Balancing customer autonomy with proactive fraud detection in the digital age.
• Exploring open banking, embedded finance, and tokenized DLT-based solutions at NatWest.
• Leveraging networks and finding common ground to foster trust and collaboration.
• Why stepping out of your comfort zone drives success in finance and beyond.

Tune in to hear how humanity, curiosity, and innovation intersect in the world of banking and payments!

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In this episode of The Bank Tellers, we sit down with Shailesh Baidwan, Group President and Co-Founder of Maya Bank, to explore how this Philippines-based digital bank is transforming financial services in Southeast Asia. With over 7,000 islands and a population of 110 million, the Philippines presents unique challenges and opportunities for financial inclusion. Shailesh shares Maya Bank's journey from a payments platform to becoming the country's leading digital bank, achieving profitability in record time, and driving innovation with AI and bespoke technology. Discover how Maya Bank is empowering the unbanked, unhappily banked, and micro-enterprises with seamless digital solutions, and learn valuable insights for aspiring entrepreneurs in the fintech space.

Key Highlights:

• The importance of financial inclusion in the Philippines and Maya Bank's mission.
• How Maya Bank achieved profitability within two years of launching.
• Leveraging AI, data science, and bespoke technology to create a customer-first experience.
• Advice for fintech entrepreneurs navigating growth, innovation, and regulation.

Tune in to hear how Maya Bank is reshaping the future of banking in Southeast Asia!

Maya Bank: https://www.mayabank.ph/

Follow Shailesh: https://www.linkedin.com/in/shaileshbaidwan/

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In this episode of The Bank Tellers, we sit down with Billie Setiawan, Head of Data Management and Analytics at Bank Negara Indonesia (BNI), to explore how one of Indonesia's largest state-owned banks is driving innovation in financial services.

From leveraging data analytics to enhance customer experience to the transformative role of agent banking in reaching Indonesia's 17,000 islands, Billie shares insights into the challenges and opportunities of banking in a geographically diverse and rapidly evolving market.

Discover how BNI is building a super app, empowering SMEs, and fostering financial inclusion in rural areas. Plus, learn about the importance of clean data, AI-driven decision-making, and the cultural shift toward data-driven banking.

Whether you're a fintech enthusiast, a banking professional, or just curious about the future of finance, this episode is packed with valuable takeaways.

BNI: https://www.bni.co.id/en-us/

Follow Billie: https://www.linkedin.com/in/billie-s-0537625/

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