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The CX Podcast R&R

Written by: Rhian Huxtable & Richard Knight
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  • Summary

  • Creating and delivering the best customer experiences is the single most important thing that businesses can do today. Give yourself some R&R time and think about the experience you are giving your customers. Rhian Huxtable is an award-winning, nationally recognised CX specialist with a passion for improving the experience business gives its customers. Richard Knight is the ’customer experience bloke’ who works across multiple sectors to close the perception gap between a business and its customers to deliver success for both parties.
    Rhian Huxtable & Richard Knight
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Episodes
  • Episode 76 - CX Change is the constant

    Episode 76 - CX Change is the constant
    Mar 28 2024

    In episode 76 Rhian and Richard warble about change. The speed and size of change have an impact on us and our customers. The gents discuss what effect this has on CX and how to approach your CX to manage change.
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    18 mins
  • Episode 75 - The Changing Face of Legal CX with Lee Taylor

    Episode 75 - The Changing Face of Legal CX with Lee Taylor
    Mar 1 2024

    Has the traditional law firm had its day?

    This month Richard Knight and Rhian Huxtable warble with Lee Taylor from Woodstock Legal. Lee talks all about marketing and client experience at Woodstock providing insights into the impact a consultancy model has on client satisfaction and loyalty.

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    36 mins
  • Episode 74 - 2024...here we go!

    Episode 74 - 2024...here we go!
    Jan 26 2024

    Join Richard and Rhian for their latest warble from the west country. This month, what do we need to focus on to ensure customer success in 2024 and beyond? Tune in to find out!

     

     
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    15 mins
Economics
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