We want your helmet (for the AVB CTC)! Check this out to find out more: https://www.youtube.com/watch?v=Qg5_ZwoCZo0

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Waldorf University articulates Blue Card training into credits! More here: https://waldorf.edu/lp/blue-card/

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The Silverbacks, Nick Brunancini, Terry Garrison, Pat Dale, and John Vance discuss the anatomy and physiology of leadership, focusing on how effective fire service leaders balance priorities and build trust through active listening.

• Addressing the viral social media post about uniforms that received over 200,000 views
• Exploring Bruno's hierarchy of leadership engagement where service delivery takes priority over trivial matters
• Discussing the Blue Card Hazard Zone Conference in Ohio featuring Silverback leadership class
• Examining active listening as a critical leadership skill that builds organizational trust
• Sharing real-world examples of how listening and taking action resolved issues like unsafe apparatus
• Contrasting leaders who focus on service delivery versus those who micromanage uniform policies
• Exploring how accessibility and where leaders physically spend their time impacts trust
• Emphasizing the importance of simplicity in procedures and communication
• Highlighting that the primary focus of fire service leadership should always be the work and service delivery

Check out Timeless Tactical Truths at the B Shifter store for $10—makes a great Christmas stocking stuffer!

This episode was recorded in Phoenix, AZ on September 9, 2025

We want your helmet (for the AVB CTC)! Check this out to find out more: https://www.youtube.com/watch?v=Qg5_ZwoCZo0

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Nick Brunicini, Terry Garrison, and Pat Dale examine the vital connection between internal department culture and external customer service in the fire service.

• Core services involve technical aspects of firefighting while added value services humanize customer interactions
• Customers rarely write letters about equipment or tactics but frequently comment on how firefighters made them feel
• Treating members of the organization with kindness and respect creates the foundation for excellent public service
• Leadership must consistently model the expected behaviors and hold everyone accountable to the same standard
• The "push broom story" demonstrates how leadership decisions either support or undermine organizational culture
• Being nice doesn't mean avoiding accountability—it means addressing issues with dignity and respect
• Effective leaders establish personal authority through consistent behavior rather than relying solely on positional power
• Organizational culture is shaped by how leadership responds to challenges and treats team members
• Modern fire service leadership requires balancing tradition with evolving professional standards

Join Pat and Terry at this year's Blue Card Hazard Zone Conference, September 29-October 3 at the Sharonville Convention Center near Cincinnati.

This episode features Nick Brunacini, Terry Garrison, and John Vance.

We want your helmet (for the AVB CTC)! Check this out to find out more: https://www.youtube.com/watch?v=Qg5_ZwoCZo0

Sign up for the B Shifter Buckslip, our free weekly newsletter here: https://lp.constantcontactpages.com/su/fmgs92N/Buckslip

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This episode was recorded at the AVB CTC in Phoenix, AZ on June 5, 2025.

We explore how perspective in leadership impacts firefighter safety and organizational effectiveness.

Join us for part 2 next week

• A number of firefighters involved in recent line-of-duty deaths were between 25-30 years old
• Danger exists when leaders prioritize being "cool" over passing down hard-earned wisdom
• Effective leadership requires the ability to say "no" in hazardous situations
• Perspective naturally evolves with experience and knowledge
• Tactical supervision (the middle command layer) is critical during extended operations
• Accountability and kindness are not mutually exclusive leadership traits
• Consistency in leadership approach across all contexts maintains organizational integrity
• Operating within effective systems prevents freelancing and improves safety outcomes
• After-action reviews are essential for continuous improvement and perspective development

Join us next week for part two of this special podcast on leadership and perspective in the fire service.