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In this episode, hosts Chase Marable and Dawson Nimmo sit down with Jon-Michial Carter, CEO of ChartSpan, for a strategic conversation on the evolving role of Chronic Care Management (CCM) in Community Health Centers and what it takes to build sustainable, scalable care models for complex patient populations.

The discussion explores how CCM supports both patient outcomes and operational sustainability for FQHCs navigating workforce pressure, rising chronic disease prevalence, and tightening margins.

Key Topics Covered:

CCM as a Strategic Service Line
How CHCs can use CCM to enhance continuity of care, improve patient engagement, and create stable, compliant revenue streams.

Leadership Lessons from a Health Tech CEO
Jon-Michial shares insights from scaling ChartSpan nationally and partnering with health systems and CHCs across diverse markets.

Operationalizing CCM at Scale
Best practices for workflows, staffing models, compliance, and technology integration that allow clinical teams to thrive without added burden.

The Future of CCM & Value-Based Care
Where CCM fits in the next 3–5 years as CHCs continue moving toward value-based care, risk-based models, and whole-person care.

This episode delivers actionable insights for CHC executives, clinical leaders, and operations teams evaluating or optimizing CCM programs.

Learn more about ChartSpan and CCM solutions:
Website: https://chartspan.com

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In this episode, hosts Chase Marable and Dawson Nimmo sit down with Dr. Michael McDuffie, CEO of Agape Health Services, for an incredibly insightful conversation on what it takes to lead, grow, and transform a Community Health Center today.

We dive into major themes every FQHC leader should be thinking about:

Clinic & Service Line Growth
How Agape expanded strategically and sustainably while staying community-centered.

Leadership Lessons from a CEO
What it really takes to guide an FQHC through change, growth, and increasing patient demand.

Operational Excellence in a Modern CHC
Processes, systems, and structures that allow clinical teams to thrive.

Future Vision for CHCs
Where Dr. McDuffie sees the biggest opportunities — and risks — in the next 3–5 years.

This episode is full of actionable insights for executives, operational leaders, and anyone committed to strengthening the FQHC mission.

Find more information about Agape and Dr. McDuffie here:
Website: https://www.agapechc.org/news/dr-mcduffie-ceo-of-agape-health-services-receives-the-2024-dr-evelyn-d-schmidt-service-award

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Jeff Allen, CPA, National Community Health Center Practice Leader with FORVIS.

We went go over critical trends impacting FQHCs including:

- Financial Sustainability

- Provider Productivity

- Impact of Culture for CHCs

Find more information about Jeff & FORVIS here:


LinkedIn: https://www.linkedin.com/in/jeff-allen-a38553207/

Website: https://www.forvismazars.us/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Karen A. Daley, CEO of Optimus Health Care.

We went go over critical trends impacting FQHCs including:

- Legislative Updates on Medicaid

- Revenue Cycle Involvement

- Addressing Critical Workforce Shortage

Find more information about Karen & Optimus Health Care here:


LinkedIn: https://www.linkedin.com/in/karendaley7/

Website: https://optimushealthcare.org/about/leadership/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Rebecca Mankin with Mankin Consulting, LLC.

We went go over critical trends impacting FQHCs including:

- Workforce Crisis in Healthcare: Recruitment, Retention, and Burnout

- Value-Based Care

- Legislation & Advocacy for FQHC Leaders

Find more information about Mankin Consulting, LLC here:

Website: https://www.mankinconsultingservices.com/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Chad Smith, Owner of CI Solutions

We went go over critical trends impacting FQHCs including:

- Empowering Change with Health Center Teams

- Leadership Lessons for Strategic Planning

Find more information about CI Solutions here:

Website: https://www.cisolutionsllp.com/

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In this episode of The CHC Podcast hosts Chase Marable and Dawson Nimmo interviewed Rachel Sacks, MPH, and President at Leading Health Futures.

We went go over critical trends impacting FQHCs including:

- HRSA Requirements for Needs Assessment

- How to leverage Needs Assessment in Strategic Planning

Find more information about Rachel & Leading Health Futures here:


LinkedIn: www.linkedin.com/in/rachel-sacks-mph/

Website: www.leadinghealthyfutures.com

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In this episode of The CHC Podcast hosts Chase Marable interviewed Elizabeth Burrows, JD, Principal of Burrows Consulting

We went go over critical trends impacting FQHCs including:

- FQHC Grant Funding Strategies

- Legislative Shift with Grants