In this episode of the CustomersAI podcast, we’re joined by Gavin Hewitson from In-Box to discuss how simple adjustments to email flows can drive outsized results. Gavin highlights a thoughtful strategy that impacts your new customer acquisition rate, and doesn't take more than a few minutes to setup. Tune in to learn exactly how these tweaks work and which brands are best positioned to benefit from them.

Reach Gavin on LinkedIn here and checkout his Skool community here

Anthony and Jon talk about the importance of adapting to digital trends, building strong vendor relationships, ethical practices in marketing, and ethics in client/agency relationships. We also get into how Anthony uses CustomersAI to the fullest extent of it’s capabilities, and how much of a difference that makes in client accounts.

Kirby and Jon talk all things CRO and dig into the specifics of 3 tests run at Cotopaxi. Yes. You can double your ROAS without touching your ads, listen in to find out how Kirby did it.

Karlsen and Jon discuss how Birddogs evolved from transactional messages to brand-building retention machines. Karlsen details the content and creative changes that moved the needle the fastest, practical ways any brand can “wade into the water” — even if your emails are still mostly transactional & simple lifecycle frameworks that boost revenue without increasing ad spend.

JJ and Jon discuss segmentation of LTV, and common mistakes merchants make when trying to increase LTV without appropriate bounds.

Jon goes over the latest changes from iOS26 with respect to behavioural tracking and click ids. He then talks about why there was so much confusion, and about what's likely to come in the future from Apple's privacy protection.

Jon and Shawn explore the evolution of AI in ad buying and its impact on marketing strategies. They discuss the balance between machine learning and human input in platforms like Meta and Google, highlighting the shift from manual strategies to automated systems. The conversation delves into the challenges of targeting niche markets and the importance of strategic top-of-funnel campaigns in the age of AI-driven advertising.

Larry & Jon delve into the intricacies of cookie tracking and its pervasive impact on online marketing. They explore how cookies are used to track user behavior and the challenges posed by their deletion. The discussion highlights the implications for ad optimization and the necessity for innovative solutions to maintain effective digital advertising strategies.