Episodes

  • 132 Insurance Claim Rejection Robots
    May 9 2026

    For episode 132 of The DYOJO Podcast - the podcast that helps contractors shorten their DANG learning curve - we discuss:


    * The announcement of the Verisk (Xactimate) and Claude (AI) integration and what this means for contractors who assist homeowners with insurance claims response, mitigation, and repairs.


    * Take a step back in time to discuss some tips for contractors helping homeowners with mold damage removal and remediation. Revisiting a video clip with our first guest David Princeton of Advocate Claim Service.

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    25 mins
  • 131 Death by Water Heater (Carbon monoxide poisoning)
    Dec 4 2025

    On Episode 131 of The DYOJO Podcast we discuss the tragic true story out of Olympia, Washington where a young man lost his life because of an improperly installed tankless water heater. Many lessons to be learned for organizations, managers, technicians, installers, and homeowners as it relates to hazards in the built environment.


    *The contractors in this incident were initially charged with manslaughter for the improper installation of a tankless water heater


    We also have details about Winter Break 2026 - check out the article in C&R Magazine


    SOURCES:


    Contractors Agree to Diversion Plan in Carbon Monoxide Leak That Killed 21 Year Old Evergreen State College Student Jonathan Rodriguez - https://www.king5.com/article/news/crime/contractors-diversion-plan-carbon-monoxide-leak-that-killed-evergreen-student/281-3a77f49d-1fa4-42e7-80cc-68878a52c32d


    Winter Break 2026 info - https://www.candrmagazine.com/winter-break-week-2026-set-to-deliver-expanded-education-networking-industry-collaboration-in-bonita-springs/



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    36 mins
  • 130 Shrinkage & Aggressive Patience
    Nov 20 2025

    My truck got broken into - a dange smash and grab. Made me mad and thinking about some of the responses by local authorities to crime, including some interesting remarks by the mayor of Seattle.

    Our vocabulary word for the day is "shrinkage". Listen to find out what it means and why it's important if you are a small business owner.Also, we end on a positive note hearing about the skilled trades and entrepreneurial journey of Joyce Gabriel, co-owner of Expert Restoration (Rochester, WA).


    Our second vocabulary word is "aggressive patience". Listen to find out what this concept means and how it can help you as you pursue personal development as an aspiring professional.

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    28 mins
  • 129 The Essence of an Entrepreneur
    Nov 6 2025

    "Opportunities don't happen, you create them." — Chris Grosser


    For this episode, we discuss the entrepreneurial journey of Taylor Rivas and the team at H2O Away based in Tumwater, Washington. We touch on some of the history of property restoration in the Pacific Northwest (PNW). We replay some of our past interviews, including clips from industry pioneers Claude Blackburn and Cliff Zlotnik. In the middle of all this we take a trip down memory lane to learn about building a unique culture at beloved brand Snappled and the corporate implosion after big money got involved.


    "I mean, they may have the appearance of riches, but beneath the clothes, we find a man... and beneath the man we find his... nucleus." - Nacho Libre


    The DYOJO Podcast:

    * Listen on Spotify and Apple

    * Watch on YouTube

    * Read The DYOJO Blog and sign up for our newsletter - thedyojo.com

    ​* Support us by purchasing one of the construction estimating and project management books written by Jon Isaacson

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    22 mins
  • 128 Identifying and fixing issues
    Oct 23 2025

    Why is there NEVER enough time to do it right the first time but ALWAYS enough time to do it again? Every business owner and manager knows, there isn't. So, what are some of the ways we can fix the system, get team members focused on the right things, and crush our goals in the coming year? W. Edwards Deming has some insights on total quality managment that are applicable to any construction organization.


    Also, mark your calendars for Pete Consigli's Winter Break 2026 - February 16-20 in Bonita Springs, Florida!!!

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    20 mins
  • 127 Help, My Business Is Slow
    Sep 15 2025

    Some reports state 75% of contractors and property restoration service providers express slower than expected business in the current billing cycle. On Episode 127 of The DYOJO Podcast we discuss some ideas for how to use entrepreneurial downtime for personal growth and slow seasons for organizational improvement.

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    17 mins
  • 126 What Does Jeff Bezos Know About Property Restoration (Puttering)
    Sep 2 2025

    In this episode of The DYOJO Podcast we disucss* Jeff Bezos' 1 Hour Rule (Puttering) * Steve Jobs and hiring A Players * Creating clear goals for property restoration technicians * Zac from H2O Away shares how encouraging team members to be just 1% better each day can add up to big wins for employees and the organization* Upcoming restoration training, events, and conferences including The Experience (Sep 2025 in Vegas), Pete Consigli's Winter Break (Feb 2026 in Florida) , and Restoration Industry Association (Apr 2026 in Georgia). The DYOJO Podcast - Helping Contractors Shorten their DANG Learning Curve (YouTube & Spotify). Get your copies of Jon Isaacson's books So, You Want to be a Project Manager and How to Suck Less at Estimating on Amazon or TheDYOJO.com

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    25 mins
  • 125 Do Insurance Companies Apologize?
    May 15 2025

    For episode 125 of The DYOJO Podcast we review recent video of the senate hearings lead by Josh Hawley (MS) which include sworn testimony from two policyholders with Allstate and State Farm who were affected by improper insurance claims handling for property damages. The extended video includes sworn testimony from two independent adjusters who worked for insurance carrier Allstate and third party adjusting firm Pilot. Senator Hawley has direct interaction with Mike Fiato who is the executive vice president and chief claims officer for Allstate Insurance Company.

    Video clips from:

    * Forbes Breaking News (2 hours) - https://www.youtube.com/watch?v=Qs2VKoQPvxY

    * Off The Press (8 minutes) - https://www.youtube.com/watch?v=kCgzSuwSbqs&t=301s


    Thursdays are for The DYOJO Podcast - helping contractor's shorten their DANG learning curve. Check out thedyojo.com for more information, the DYOJO blog, and sign up for The DYOJO Wire Newsletter.

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    38 mins