When people hear "healthcare security" they usually think cyberattacks and data breaches. But what if the most pressing threat isn't digital?

We connected with Eric Sean Clay, VP and Chief Security Officer at FMOL Health, to discuss the alarming reality of workplace violence in healthcare and why it demands urgent attention. With more than three decades of experience in law enforcement and healthcare security, Eric brings a critical perspective on how safety challenges are evolving and what leaders must do to respond.

From the financial and operational impact of workplace violence to the emerging role of AI and predictive analytics, this conversation highlights what it will take to protect caregivers and healthcare delivery.

For healthcare leaders focused on workforce stability, patient outcomes, and operational resilience this is a conversation that cannot be ignored.

Chapter Timestamps

00:00 Preview

00:53 Welcome to The Digital Healthcare Experience

02:05 Eric's background and path into healthcare security

02:17 Why physical safety is the biggest threat in healthcare today

02:52 The true cost of workplace violence in healthcare

05:52 How widespread workplace violence really is

07:15 The ripple effects on care quality, staff, and finances

12:52 The caregiver exodus and safety concerns

16:08 What actually makes caregivers feel safer

18:42 Building a culture of safety across leadership and teams

22:17 New security technologies and AI in healthcare

27:09 Innovations FMOL Health is implementing now (K9, AI, training, more)

Connect with Eric on Linkedin at https://www.linkedin.com/in/ericsclay

Find Eric's work at https://www.fmolhs.org

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

Are we solving the right problems in healthcare?

We posed this question to Mark O'Leary, Managing Partner at o2 Holdings. Drawing from decades of experience across startups, Fortune 500 companies, and healthcare organizations, Mark shares practical insights on AI, decision making, patient-centricity, and the future of healthcare transformation.

Watch the video here.

Chapter Timestamps:

00:00 Preview clip

00:55 Welcome and guest introduction

03:05 Why defining the right problem matters

05:47 AI in healthcare: opportunities and pitfalls

11:15 Decision-making, bias, and "metrics without meaning"

16:09 Interprofessional communication and patient outcomes

20:30 What patient-centricity actually looks like

24:03 Real-world examples: Phreesia and Surescripts

26:00 Cross-industry lessons for healthcare

28:31 From innovation to care delivery integration

32:41 What's ahead for healthcare innovation

If you're navigating AI adoption, building healthcare solutions, or leading transformation efforts, this conversation offers grounded, actionable perspective.

Connect with Mark on LinkedIn at: https://www.linkedin.com/in/mark-o-leary-b939a31/

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach

When even a seasoned healthcare professional can't navigate the system safely, what would the average patient or family do?

We connected with Kathryn Biasotti, a nurse leader and patient safety advocate with more than 30 years of experience in healthcare operations, risk management, and quality. Kathryn shares a deeply personal story of loss that exposes how communication breakdowns and documentation gaps can lead to devastating outcomes, even in well intentioned systems.

Watch the video version here.

Chapter Timestamps

00:00 Preview clip

00:57 Welcome to The Digital Healthcare Experience

01:23 Introduction to Kathryn Biasotti

02:11 A personal story of loss and missed opportunities

02:57 Breakdown in communication and care coordination

04:17 Lack of transparency and delayed interventions

06:41 What would the average family do without medical knowledge

08:07 Structural failures and systemic gaps in care

09:07 What the Patient Safety Structural Measure aims to fix

12:25 Communication failures and the risk of litigation

14:02 Why communication remains the leading cause of safety events

15:27 The role of patient advocacy and leadership accountability

17:06 Building a culture of safety from the top down

18:48 The role of AI in improving patient safety

21:08 Alert fatigue and the human factor in technology

23:56 Implementing AI responsibly in healthcare systems

25:37 The most important takeaway for healthcare leaders

Connect with Kathryn on LinkedIn at https://www.linkedin.com/in/kathryn-biasotti-49680611b/

Find Kathryn's work at https://www.pfps.us

#digitalhealth #patientsafety #healthcareinnovation #riskmanagement #healthcareai #patientexperience

Subscribe and stay at the forefront of the digital healthcare revolution. Find out why we're the fastest growing digital health channel on YouTube!

The Digital Healthcare Experience is a hub to connect healthcare leaders and tech enthusiasts. Powered by Taylor Healthcare, this podcast is your gateway to the latest trends and breakthroughs in digital health.

Learn more about The Digital Healthcare Experience here.

Taylor Healthcare empowers healthcare organizations to thrive in the digital world. Our technology streamlines critical workflows such as procedural & surgical informed consent with patented mobile signature capture, ransomware downtime mitigation, patient engagement and more.

For more information about Taylor Healthcare, please visit imedhealth.com

The Digital Healthcare Experience Podcast:

Powered by Taylor Healthcare

Produced by Naomi Schwimmer

Hosted by Chris Civitarese

Edited by Eli Banks

Music by Nicholas Bach