Bad system data (especially inside ERP’s) is the underlying reason a lot of digital projects fail.

Before you build portals, automations or self-service tools, your data structure needs to be right — because everything depends on it.

Most businesses blame the software when a portal fails or an automation breaks. But the real issue usually sits underneath: inconsistent, outdated, or poorly governed system data.

In this episode of The Disruptors, Intuji's CEO Julian Wallis and Aashish Paudel, COO of Intuji, break down why dirty data destroys scale, automation and customer experience — and what leaders must fix before investing in digital tools.

Topics Covered
00:00 – Intro - Episode Highlights
00:48 – Why company system data is the real starting point for digital projects
01:21 – Why leaders often underestimate the size and effort of data clean-ups
03:11 – How poor ERP data structure exposes itself instantly in customer portals
04:23 – Broken relationships between customers, contacts, SKUs and items
04:54 – Pricing inconsistencies and how automation exposes hidden flaws
05:17 – Duplicate records and conflicting customer data
07:00 – The super-admin problem and uncontrolled data changes
08:50 – The danger of legacy comfort and resisting needed change
10:25 – ERP vs PIM: when to consolidate vs separate systems
15:18 – Governance over features: why naming conventions and control matter
23:37 – Why reliable self-service depends entirely on data quality
27:09 – Why every business needs a data champion to own it’s quality

Key Takeaways
● Most digital failures start with dirty company data, not broken software
● Workarounds hide internal problems but collapse when automation begins
● Governance, naming conventions and access control matter more than system software features
● Reliable automation and self-service can only run on well-structured data
● Every business needs a data champion to own quality, structure and improvement

Learn More / Resources:
Visit our Learning Centre at https://intuji.com/learning-centre/ for more resources on PSV Thinking®, digital transformation, and enterprise growth.

Connect With Us:
The Disruptors LinkedIn: (https://www.linkedin.com/company/the-disruptors-official)
Intuji LinkedIn: (https://www.linkedin.com/company/intuji)
Intuji Website: (https://intuji.com/)

Subscribe to The Disruptors to learn how to apply PSV Thinking® and create an EdgeFactor® in your business.

The harsh truth - in digital transformation, the cheapest quote often becomes the costliest mistake.

Most digital projects that “save money” up front end up costing more — because the cheapest vendor rarely delivers the right outcome.

In this episode of The Disruptors, Ritesh Shah and Julian Wallis unpack why procurement decisions based on price create technical debt, wasted spend, and failed transformation. They explain why the lowest bid is usually the most expensive, and how to evaluate partners who actually deliver on Profit, Scale, and Value.

Topics Covered
00:45 – Procurement is more than paperwork – why vendor choice matters
02:10 – Lessons from big companies losing millions with the wrong partner
03:45 – Aligning on the real problem before chasing tech solutions
05:15 – The “checklist” trap: treating projects like commodities
06:35 – Cheapest-first decisions and the hidden cost of technical debt
08:20 – Vendors experimenting on the client’s budget
10:20 – Why misaligned assumptions doom projects from the start
12:00 – Building trust and confidence in procurement decisions
13:20 – Buying brains, not just build capacity
15:00 – Discovery as an investment, not a sunk cost
17:30 – PSV Thinking™ applied to procurement (Profit, Scale, Value)
19:30 – Why higher upfront investment delivers better long-term returns
21:00 – Moving from vendor relationships to trusted partnerships
22:15 – Closing insights: the cheapest quote usually costs the most

Key Takeaways
● Procurement based on lowest cost almost always leads to higher long-term expense
● Strong partners challenge assumptions and prioritise discovery to align on outcomes
● Transformation success depends on trust, clarity, and solving the right problem
● PSV Thinking™ (Profit, Scale, Value) is the benchmark for evaluating vendors
● Higher upfront investment often delivers bigger long-term returns

Learn More / Resources:
Visit our Learning Centre at https://intuji.com/learning-centre/ for more resources on PSV Thinking®, digital transformation, and enterprise growth.

Connect With Us:
The Disruptors LinkedIn: (https://www.linkedin.com/company/the-disruptors-official)
Intuji LinkedIn: (https://www.linkedin.com/company/intuji)
Intuji Website: (https://intuji.com/)

Subscribe to The Disruptors to learn how to apply PSV Thinking® and create an EdgeFactor® in your business.

Most digital transformation projects fail before they even start — because discovery is done wrong.

In this episode of The Disruptors, Julian Wallis hosts a conversation with Ashish Paudel, Intuji’s Chief Operating Officer, on why misaligned discovery derails digital transformation, how it drains profitability, blocks scale, and destroys enterprise value — and what to do differently.

Topics Covered
00:00 - Intro
00:45 - Why discovery is more than feature gathering — setting vision and outcomes
04:20 - Moving from feature-led thinking to outcome-driven transformation
07:00 - How misaligned discovery creates failed projects and wasted investment
10:40 - Superficial discovery: why box-ticking never aligns stakeholders
14:10 - The costly gap between leadership assumptions and end-user reality
18:30 - Good vs bad discovery — asking the right questions to find true needs
22:15 - Why proper discovery must be anchored in PSV: Profit, Scale, Value
26:00 - Discovery as the foundation before agile flexibility
30:45 - Case studies of unused features and misaligned outcomes
36:20 - Designing with stakeholders, not for them — lessons from the field

Skipping proper discovery doesn’t save time or money — it guarantees misalignment, rework, and failure. Done right, discovery becomes the foundation for profitability, scalable growth, and long-term enterprise value.

Key Takeaways
● Misaligned discovery is the root cause of failed digital projects.
● Good discovery is outcome-led, not feature-led.
● Discovery must connect directly to PSV Thinking™: Profit, Scale, Value.
● Engaging end-users is just as important as engaging leadership.
● Discovery done right builds the business case for digital investment.

Learn More / Resources:
Visit our Learning Centre at https://intuji.com/learning-centre/ for more resources on PSV Thinking®, digital transformation, and enterprise growth.

Connect With Us:
The Disruptors LinkedIn: (https://www.linkedin.com/company/the-disruptors-official)
Intuji LinkedIn: (https://www.linkedin.com/company/intuji)
Intuji Website: (https://intuji.com/)

Subscribe to The Disruptors to learn how to apply PSV Thinking® and create an EdgeFactor® in your business.