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Leading the Frontline

Leading the Frontline

Written by: Legion Technologies
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Leading the Frontline features real conversations with leaders in retail, hospitality, and consumer services who are redefining frontline leadership. Hosted by Traci Chernoff and presented by Legion Technologies, the show dives into how top HR and operations leaders engage hourly teams, build high-performance cultures, and stay ahead of workforce trends—without the jargon or fluff. Perfect for ops executives, HR professionals, people leaders, and anyone passionate about empowering the frontline.Legion Technologies Economics
Episodes
  • Nabil Malouli: Leadership Through Innovation and Mentorship
    Nov 10 2025


    In this episode of Leading the Frontline, Traci sits down with Nabil Malouli, SVP of Global E-commerce at DHL, to explore his inspiring journey from his first hourly job as a waiter to as his current role as a leader in the logistics industry. Discover how Nabil leverages innovation and mentorship to drive success and resilience in a rapidly evolving global market. Tune in to learn about the pivotal role of AI in supply chain management and the importance of continuous personal and professional development. Don't miss this insightful conversation on leadership and growth!


    Connect with Nabil on LinkedIn: https://www.linkedin.com/in/nabilmalouli/

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    34 mins
  • Kevin Ertell: The Best Leaders Are World-Class Followers
    Sep 22 2025

    What does it take to deliver operational excellence and great customer experiences in today’s changing retail landscape? In this episode of Leading the Frontline, host Traci Chernoff sits down with Kevin Ertell, a seasoned retail executive and former VP of Global Operations at Nike, to discuss leadership lessons, why retail produces great leaders, and evolving with AI. Listeners will walk away with actionable insights and leadership strategies to shape culture, empower teams, and stay ahead of workforce trends.

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    38 mins
  • S2E5 - Future Proofing Businesses feat. Mike Robards
    Jul 28 2023

    Tune in this month to hear Mike Robards, Growth Account Executive at Legion Technologies, share his insights about how businesses future proof themselves.


    Connect with Mike here:

    https://www.linkedin.com/in/mikerobards/


    Connect with Traci, Jon, and The Frontline podcast here: https://linktr.ee/thefrontlinepod

    Read more about this episode and Legion Technologies at legion.co

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    46 mins
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