Episodes

  • Nabil Malouli: Leadership Through Innovation and Mentorship
    Nov 10 2025


    In this episode of Leading the Frontline, Traci sits down with Nabil Malouli, SVP of Global E-commerce at DHL, to explore his inspiring journey from his first hourly job as a waiter to as his current role as a leader in the logistics industry. Discover how Nabil leverages innovation and mentorship to drive success and resilience in a rapidly evolving global market. Tune in to learn about the pivotal role of AI in supply chain management and the importance of continuous personal and professional development. Don't miss this insightful conversation on leadership and growth!


    Connect with Nabil on LinkedIn: https://www.linkedin.com/in/nabilmalouli/

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    34 mins
  • Kevin Ertell: The Best Leaders Are World-Class Followers
    Sep 22 2025

    What does it take to deliver operational excellence and great customer experiences in today’s changing retail landscape? In this episode of Leading the Frontline, host Traci Chernoff sits down with Kevin Ertell, a seasoned retail executive and former VP of Global Operations at Nike, to discuss leadership lessons, why retail produces great leaders, and evolving with AI. Listeners will walk away with actionable insights and leadership strategies to shape culture, empower teams, and stay ahead of workforce trends.

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    38 mins
  • S2E5 - Future Proofing Businesses feat. Mike Robards
    Jul 28 2023

    Tune in this month to hear Mike Robards, Growth Account Executive at Legion Technologies, share his insights about how businesses future proof themselves.


    Connect with Mike here:

    https://www.linkedin.com/in/mikerobards/


    Connect with Traci, Jon, and The Frontline podcast here: https://linktr.ee/thefrontlinepod

    Read more about this episode and Legion Technologies at legion.co

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    46 mins
  • S2E4 - How Cinemark is Driving Employee Engagement (feat. Christopher Frey)
    Jun 15 2023

    Tune in this month to hear how Christopher Frey, Director of Workforce Management at Cinemark, is driving employee engagement through workforce management. As a customer of Legion's, Cinemark is dedicated to driving employee engagement and retention through Intelligent Automation.

    Connect with Christopher here:

    https://www.linkedin.com/in/christopher-frey-ab6a332/

    Connect with Traci, Jon, and The Frontline podcast here: https://linktr.ee/thefrontlinepod

    Read more about this episode and Legion Technologies at legion.co

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    32 mins
  • S2E3 - How Flexibility and the 4-Day Workweek are Connected
    Mar 30 2023

    The UK recently concluded their trial of a four day workweek across a number of organizations, so Jon and Traci explore the intricacies and influence that this kind of flexibility has on the workforce. Read more about the trial here: https://www.bloomberg.com/news/articles/2023-02-21/four-day-work-week-uk-study-finds-majority-of-employers-shifting

    Connect with Traci, Jon, and The Frontline podcast here: https://linktr.ee/thefrontlinepod

    Read more about this episode and Legion Technologies at legion.co


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    33 mins
  • S2E2 - Recapping NRF 2023: Retail's Big Show
    Feb 16 2023

    Tune in to hear our recap on NRF: Retail's Big Show!

    Connect with Traci, Jon, and The Frontline podcast here: https://linktr.ee/thefrontlinepod

    Read more about this episode and Legion Technologies at legion.co


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    31 mins
  • S2E1 - Staffing Challenges Today and what Influences the Tight Labor Market (feat. Melissa Brown)
    Jan 19 2023

    Melissa Brown joins the podcast this week, as Chief Operating Officer for Concierge Elite with a Masters in Organizational Design, Melissa has seen and trained it all. Melissa is also the host of the "Understaffed" podcast and focuses on redefining people, processes, and products for the new workforce.

    Connect with Melissa here:

    https://www.conciergeelite.com/

    https://www.conciergeelite.com/podcast

    https://www.linkedin.com/in/melissa-brown-462275232/

    Connect with Traci, Jon, and The Frontline podcast here: https://linktr.ee/thefrontlinepod

    Read more about this episode and Legion Technologies at legion.co

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    44 mins
  • S1E8 - Holiday Staffing and Demand: Forecasting and Workforce Sharing are the Gifts that Keep on Giving (feat. Michael Spataro)
    Dec 1 2022

    Michael Spataro, Chief Customer Officer at Legion Technologies, helps us dive into the ins and outs of holiday staffing and all that businesses can do to focus on driving employee engagement during a busy time like Q4!

    Connect with Michael here: https://www.linkedin.com/in/michael-spataro-6788821/


    As a reminder, we will pick up Season 2 in January!

    If you're headed to NRF in January, come meet us at Booth #6327. Email tchernoff@legion.co to setup a meeting!

    Connect with Traci and The Frontline podcast here: https://linktr.ee/thefrontlinepod

    Read more about this episode and Legion Technologies at legion.co

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    28 mins