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The GPS Podcast - Navigating Small Business Growth

The GPS Podcast - Navigating Small Business Growth

Written by: Violand Management Associates
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The GPS Podcast explores the real-life experiences of entrepreneurs who started from scratch and built thriving businesses. Tune in for authentic stories, valuable lessons, and actionable advice that will help you navigate your own business journey on your way to Growing Professional Skills.

Copyright 2024 All rights reserved. Economics Management Management & Leadership
Episodes
  • Restoration on Trial with Ed Cross: TPAs, Carriers, and Pricing (Part 1)

    Restoration on Trial with Ed Cross: TPAs, Carriers, and Pricing (Part 1)
    Oct 23 2026

    On this episode of the GPS Podcast, we talk with Ed Cross, lawyer and longtime restoration industry advocate, about what contractors are up against with TPAs, carriers, pricing, and what you can do about it.

    Ed shares practical advice on negotiating with TPAs, who really holds the power on a claim, and how keeping the policyholder involved from day one protects your business. We also get into Xactimate pricing, why a written scope and price should come before the work starts, and how to protect your profit on every job.

    Stay tuned for part 2.

    Learn more and connect with Ed here: https://edcross.com/

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    59 mins
  • The Hiring Playbook: Building an Onboarding Process That Works

    The Hiring Playbook: Building an Onboarding Process That Works
    Sep 30 2026

    The first 90 days can make or break a new hire, especially in restoration and plumbing.

    In part two of the GPS Podcast's hiring series, Violand coaches Kelley Dolan and Josh Bachman break down how to onboard new employees the right way, including what to prioritize on day one, how to set realistic 90-day expectations, and the warning signs that someone isn't progressing the way they should.

    Need help building out your onboarding process? Connect with our coaches at https://violand.com/connect/

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    51 mins
  • The Hiring Playbook: Finding the Right People for Every Role

    The Hiring Playbook: Finding the Right People for Every Role
    Sep 2 2026

    Staffing is the biggest challenge in restoration and plumbing right now, and how you hire for each role matters more than most owners realize.

    On this episode of the GPS Podcast, Violand coaches Kelley Dolan and Josh Bachman join Jeff to dig into hiring technicians, admins, salespeople, and bookkeepers, including sourcing strategies, referral programs, and the interview questions that separate strong candidates from the rest. Plus, a guest appearance from Karen Tuersley on hiring admins.

    Stay tuned for part two!

    Need help with your hiring process? Connect with our coaches for help at https://violand.com/connect/

    Listen on:

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    52 mins
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