This episode is all about security, strategy, and building something from the ground up.

We sit down with Guillermo Amador Sr., CCIP and Luz Veloz, CCIP, owners of Customized Guard Services, to talk about their incredible ownership journey — how they worked their way up in the industry and ultimately became business owners. Their story is a true ground-up success story built on grit, leadership, and vision.

We dive into: 🔹 How a modern Camera & Command Center supports HOA communities 🔹 What boards and managers should actually expect from their patrol/security vendor 🔹 Their unique hiring process and how they’ve achieved an impressive 90% colleague retention rate

They also share heartfelt gratitude for industry partners who have supported and inspired them along the way: ✨ Marla Fernandez – Action Property Management ✨ Rich Crane – PMP ✨ Sheridan Thomason – Action Property Management

Tune in for an inspiring conversation about ownership, accountability, culture, and raising the standard in HOA security.

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

ACCREDITED Investing HOA Funds the Right Way for Pros: Policy, Safety, and Strategy for Boards & Managers

This course is approved by the Community Association Managers International Certification Board (CAMICB) to fulfill (1) hour continuing education requirements for the CMCA® certification. www.camicb.org.

Instructions to receive 1 Hour continuing education credit

• Listen to podcast and write down the numerical code that you will hear throughout the show
• Send numerical code to Kara@thehoaprospodcast.com
• Receive certificate for 1 C.E.

Special thanks to: William Griffith of The March Group

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

In this episode, we sit down with Arthur Beisner of Transworld Business Advisors to pull back the curtain on what really happens when it’s time to sell your business.

Arthur shares his journey, why The Exit Factor is a must-read for owners, and the importance of gratitude—starting with the unwavering support of his wife. We dive into today’s M&A landscape, current deal activity, and why the HOA industry stands apart from other sectors.

We also revisit the early industry pioneers of the 2010 era, break down the top five pitfalls business owners must avoid, and have an honest conversation about the role private equity plays in exits—both the good and the not-so-good.

If you’re thinking about selling now or someday, Arthur walks through where to start, how not to get screwed, and why you should think twice before signing an earn-out.

This episode is a must-listen for anyone who wants to exit smart, prepared, and on their own terms.

Contact info: 720-786-6223 Abeisner@tworld.com https://www.tworld.com/agents/arthurbeisner

Transworld Business Advisors: Www.tworld.com (http://www.tworld.com/)

Exit Factor: Www.exitfactor.com (http://www.exitfactor.com/)

The book recommendation: The Exit Factor: Build Profit, Grow Value, and Exit on Your Terms (https://www.amazon.com/gp/aw/d/B0FMH21MY6/ref=tmm_pap_swatch_0)

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This week we sit down with Adam Heard and Kellen Marruffo of Butter Gutters, the rapidly-growing gutter innovators taking the HOA space by storm. Adam walks us through their first full year of new business and the staggering 400% growth that came with it—plus the surprising realities and assumptions that small business owners face when scaling fast. We also officially introduce Kellen, who brings fresh energy and perspective to the Butter Gutters team as they expand into new markets and partnerships.

We close the episode with a special gratitude shoutout to Sean Defreitis with Moonstone and Maisie for the continued encouragement, support, and collaboration that helps push the industry forward.

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

Today we’re joined by Jeremy Lara from Baja Roofing! We kick things off with a great story about not one, but two failed lunch & learns that you just have to hear.

Jeremy also breaks down what truly sets Baja Roofing apart in the HOA space: • Family-owned • No subs • Relationship-driven • Focused on maintenance & repairs

He closes the episode with professional gratitude for Heather Miller — a standout in his journey and someone he truly appreciates.

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

In this episode, we sit down with Justin White, CEO of K&D Landscaping, Inc., to talk shop on the evolving landscape industry and what HOA boards and managers need to be thinking about now and next.

Justin shares insights on water management, the growing role of AI, and how The Innovator’s Dilemma shows up in real-world operations. We also dig into emerging technology like robotic mowers, along with practical considerations around liability, power surges, and irrigation controllers that directly impact communities.

Be sure to check out Justin’s own show, the Trades Talk Podcast, where he continues the conversation around innovation, leadership, and the trades.

We close the episode with Justin sharing his gratitude for Jeffrey Slough, recognizing the impact and mentorship that helped shape his journey.

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

This episode brings together Wayne Taylor of Splash Plumbing and Jim LeCourt of James LeCourt Plumbing for an honest and thoughtful conversation about legacy, leadership, and growth done the right way.

We dive into the LeCourt legacy and what it truly means to preserve a trusted brand while evolving for the future. Wayne and Jim share how a brand partnership through acquisition can succeed when it’s rooted in shared values, respect for people, and a clear mission to serve—leveraging the individual strengths of each company rather than forcing sameness.

They also discuss what’s next for their organizations, the importance of employee retention, and why taking care of your team is inseparable from taking care of your customers.

To close, Jim shares heartfelt gratitude for Sheri Lee, reflecting on how her guidance and influence shaped his career from a very young age—and why mentorship and gratitude remain foundational to lasting success.

A must-listen for leaders navigating growth, partnerships, and the responsibility that comes with carrying a legacy forward.

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com

We’re excited to welcome Megan Q. Smith, joining us all the way from Washington, DC, with Maredith Management.

A true second-generation “Mommy the Manager,” Megan is proudly continuing her family’s legacy in community management—and if we’re being honest, she looks just like our Mommy the Manager from the book 😉

In this episode, we dive into: • Retention and the power of her incredible TEAM • The important work HOA professionals do every single day • How she’s continuing her mom’s legacy in the family business • Her passion for elevating community management as a true professional industry

We close the conversation with Megan sharing heartfelt gratitude for Mr. Helfrich, reflecting on the impact his mentorship, support, and guidance have had on her career and professional journey.

Thanks to our sponsors! Platinum: https://www.24hrc.com https://www.globaldisposal.com https://www.pacificbackflow.com Studio: https://www.fentongrant.com Gold: https://www.propertycleaningexperts.com https://www.splashplumbing.com https://www.hoamailers.com https://www.themarchgroup.com Silver: https://www.reservestudiesinc.com https://www.purposeroofs.com https://www.southerncrosspc.com https://www.alansmithpools.com https://www.votehoanow.com