AI can make a rough idea look finished in seconds. That's great for productivity, but it's a real problem for anyone whose job is to judge the work. If polish, speed and thoroughness can all be generated, how do we know who actually knows their stuff?

In this week's episode of The Mindtools L&D Podcast, guest host Julie Dirksen and Cammy Bean are joined by Koreen Pagano, CEO of Talent Rewire and co-author of Rewiring Your Organization for AI, and Dr Alicia Sanchez, Chief AI Officer at MPF Federal, to explore how we evaluate people's work when AI is part of how it gets done.

We discuss:

• why the 'judgment layer' for AI output is missing in most organizations
• how 'polish' and speed change the way we review work
• what managers should, and shouldn't, evaluate when employees use AI.

Julie referenced a study from Atlassian's Teamwork Lab, which found that AI polish makes it harder to spot problems in a draft, and that a simple 'Early Draft' label largely fixes it.

Cammy mentioned an episode of The Curiosity Shop, in which Brené Brown and Adam Grant discuss building integrity in the age of normalized cheating, including when using AI counts as cheating.

Alicia discussed a lesson from Koreen's book, Rewiring Your Organization for AI, co-written with Kristi Broom: decisions about what to automate belong with middle managers, not only with frontline employees.

Julie's new book, Design for How People Build Skills, explores why skill-building comes down to feedback, and to helping people own their own development.

For the latest from Koreen and her team, visit Talent Rewire.

In 'What I Learned this Week', Julie shared how steel drums are made: old oil drums, pounded into shape and tuned. She also shared her first go at using AI as a travel planner for a trip to Rome. The verdict so far? She's still verifying most of it. For tips, Cammy recommended David Kelly's post on what a personal trip to London taught him about AI and learning.

For more from Mindtools Kineo, visit our new website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Julie Dirksen
• Cammy Bean
• Koreen Pagano
• Alicia Sanchez

At Learning Technologies this year, Nigel Paine said AI is turning us into idiots. It was a glib line, and he admits it. But if we hand our thinking over to a chatbot and accept whatever comes back, is he wrong?

In this week's episode of The Mindtools L&D Podcast, Ross G is joined by Dr Nigel Paine, researcher, author, podcaster, broadcaster and consultant (he's a busy guy), to explore when AI makes us sharper, when it makes us duller, and what organizations should do about it.

We discuss:

• Why 'cognitive offloading' becomes a problem when we offload the thinking that matters
• Arguing with AI, and asking it to 'destroy' your conclusions rather than confirm them
• Why organizations need to rethink entry-level roles and recruit for critical thinking

Nigel draws on Daniel Kahneman's Thinking, Fast and Slow to explain why our brains favor the easy answer.

To find out more about Nigel's work, visit nigelpaine.com or email hello@nigelpaine.com.

In 'What I Learned this Week', Nigel recommended Kevin Fong's new book Minute Six, about what teams do when their plan meets reality.

He also shared research suggesting the aging brain isn't declining, it's adapting, trading memory for specific details for big-picture knowledge.

Ross G recommended the Charles Dickens Museum in London, and its audio walking tour of the streets Dickens knew.

Rolling out enterprise AI licenses? Don't miss out on the benefits they promise. Find out how our AI Skills Academy builds AI skills, including critical thinking, at mindtools-kineo.com, or email Ross G at custom@mindtools.com.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Ross Garner
• Nigel Paine

Most advice on burnout focuses on workload, stress and work-life balance. But what if the real cause is the act we put on at work? And if it is, what does that mean for an industry built on improving performance?

In this week's episode of The Mindtools L&D Podcast, Ross G and Gemma are joined by Rabih El Khodr, keynote speaker and author of The Way Out of Burnout, to explore where burnout really comes from and what L&D can realistically do about it.

We discuss:

• why 'performance' in the theatrical sense, not overwork, drives burnout
• how 'survival scripts' shape the beliefs that sit upstream of our behavior
• why resilience training for burnt-out people is like handing a drowning person a swimming manual, and what L&D can do instead

Rabih's book, The Way Out of Burnout, is available now.

Rabih explores survival scripts further in his TEDx talk, Burnout Begins with a Script.

For more on Rabih's work, visit rabihspeaks.com.

In 'What I Learned this Week', Gemma recommended an episode of The Rest Is Science, The Threshold of Human Sensation, which explores the smallest things our senses can detect. Her highlight was lugduname, an artificial sweetener hundreds of thousands of times sweeter than sugar.

Rabih shared what he learned from trying the other side of Riverside, the recording platform used by many podcasts, including this one, as he considers hosting a show of his own.

Ross G recommended a piece from Wired, Why Normal People Aren't Using AI Agents. It explains why agents are still a niche next to chatbots, and why organizations hoping to adopt agentic AI will need to be deliberate about how they support people.

For more from Mindtools Kineo, visit our new website mindtools-kineo.com. There, you'll find out how we can help your organization build AI skills, and how our Skills Practice scenarios help build human skills.

Connect with our speakers

If you'd like to share your thoughts on this episode, connect with us on LinkedIn:

• Ross Garner
• Gemma Towersey
• Rabih El Khodr