SUMMARY:

This episode is a replay from a previous season of Ops Experts, but the conversation remains just as relevant today. Aaron Hovivian, Terryn Turner, and Savannah Newton dive into what it really means to invest in people beyond hiring—focusing on onboarding, culture, and long-term team development. Rather than treating recruitment as a finish line, the discussion emphasizes building systems and environments that help people grow once they're inside the organization.

The team explores practical ways leaders can develop their people, including intentional onboarding, clearly communicating company culture, using tools like EOS and the Vision Traction Organizer, and creating shared learning experiences through book clubs, mentoring, and team huddles. The core takeaway: strong operations aren't just about processes—they're built by developing people in a way that's clear, repeatable, and aligned with where the company is going.

Minute by Minute:

00:00 Introduction and Setting the Stage
02:34 Investing in People: Onboarding and Development
08:34 Communicating Company Culture and Vision
12:17 Mentoring and Developing Future Leaders
17:27 Creating a Learning Culture through Book Clubs and Huddles

SUMMARY:

In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner break down how to build scorecards that actually drive performance, not just reporting. They walk through what to track, why it matters, and how to tie metrics directly to people and roles using EOS Level 10 meetings. The conversation emphasizes that numbers should tell a story, evolve as the business evolves, and align with company goals rather than existing just for the sake of tracking.

Aaron and Terryn share real-world examples across marketing, sales, customer support, and operations, showing how role-specific metrics create clarity, accountability, and faster problem-solving. From email performance and lead quality to sales close rates and support ticket turnaround, this episode gives operators a practical framework for using scorecards to see what's really happening in the business—and to fix issues before they become costly problems.

Minute by Minute:

00:00 Introduction to Ops Experts Club
01:20 The Importance of Scorecards in Business
04:51 Tailoring Metrics to Individual Roles
09:39 Creating a Wish List of Metrics
12:15 Understanding the Story Behind the Numbers
16:51 Role-Specific Metrics for Marketing and Sales
20:21 Conclusion and Key Takeaways

SUMMARY:

In this episode of the Ops Experts Club, Aaron Hovivian and Terryn dive into one of the hardest dynamics in business: telling a visionary "no." They break down why visionary ideas often create unintentional chaos, how simple-sounding requests can carry major operational lift, and why operations teams burn out when everything becomes a priority.

The conversation introduces practical decision filters—like quarterly rocks, capacity limits, and tradeoff-based planning—to help teams make smarter decisions under pressure. It's a clear, tactical guide for visionaries and operators who want to move fast without breaking their teams or their execution.

Minute by Minute:

00:00 Introduction to the Ops Experts Club
01:03 Navigating the Visionary's Demands
02:56 Understanding the Visionary's Perspective
06:14 Prioritization and Decision-Making
09:08 The Importance of Rocks in Project Management
11:53 Scaling Custom Projects and Managing Chaos
15:06 Creating a Decision Matrix for Success