SUMMARY:

This episode is a replay from a previous season of Ops Experts, but the conversation remains just as relevant today. Aaron Hovivian, Terryn Turner, and Savannah Newton dive into what it really means to invest in people beyond hiring—focusing on onboarding, culture, and long-term team development. Rather than treating recruitment as a finish line, the discussion emphasizes building systems and environments that help people grow once they're inside the organization.

The team explores practical ways leaders can develop their people, including intentional onboarding, clearly communicating company culture, using tools like EOS and the Vision Traction Organizer, and creating shared learning experiences through book clubs, mentoring, and team huddles. The core takeaway: strong operations aren't just about processes—they're built by developing people in a way that's clear, repeatable, and aligned with where the company is going.

Minute by Minute:

00:00 Introduction and Setting the Stage
02:34 Investing in People: Onboarding and Development
08:34 Communicating Company Culture and Vision
12:17 Mentoring and Developing Future Leaders
17:27 Creating a Learning Culture through Book Clubs and Huddles

SUMMARY:

In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner break down how to build scorecards that actually drive performance, not just reporting. They walk through what to track, why it matters, and how to tie metrics directly to people and roles using EOS Level 10 meetings. The conversation emphasizes that numbers should tell a story, evolve as the business evolves, and align with company goals rather than existing just for the sake of tracking.

Aaron and Terryn share real-world examples across marketing, sales, customer support, and operations, showing how role-specific metrics create clarity, accountability, and faster problem-solving. From email performance and lead quality to sales close rates and support ticket turnaround, this episode gives operators a practical framework for using scorecards to see what's really happening in the business—and to fix issues before they become costly problems.

Minute by Minute:

00:00 Introduction to Ops Experts Club
01:20 The Importance of Scorecards in Business
04:51 Tailoring Metrics to Individual Roles
09:39 Creating a Wish List of Metrics
12:15 Understanding the Story Behind the Numbers
16:51 Role-Specific Metrics for Marketing and Sales
20:21 Conclusion and Key Takeaways

SUMMARY:

In this episode of the Ops Experts Club, Aaron Hovivian and Terryn dive into one of the hardest dynamics in business: telling a visionary "no." They break down why visionary ideas often create unintentional chaos, how simple-sounding requests can carry major operational lift, and why operations teams burn out when everything becomes a priority.

The conversation introduces practical decision filters—like quarterly rocks, capacity limits, and tradeoff-based planning—to help teams make smarter decisions under pressure. It's a clear, tactical guide for visionaries and operators who want to move fast without breaking their teams or their execution.

Minute by Minute:

00:00 Introduction to the Ops Experts Club
01:03 Navigating the Visionary's Demands
02:56 Understanding the Visionary's Perspective
06:14 Prioritization and Decision-Making
09:08 The Importance of Rocks in Project Management
11:53 Scaling Custom Projects and Managing Chaos
15:06 Creating a Decision Matrix for Success

SUMMARY:

In this episode of Ops Experts, Aaron Hovivian and Terryn Turner break down the anatomy of a smooth-running business by outlining five core systems that operations leaders must own to support scale. They focus on how operators can cut through noise, support high-vision entrepreneurs, and move from reactive triage to proactive structure. The conversation centers on creating clarity, protecting focus, and building foundations that allow visionaries to move fast without breaking the business.

The five systems covered include metrics and visibility, task and project management, internal communications, hiring and onboarding, and fulfillment. Aaron and Terryn explain how clear dashboards, disciplined project tools, defined communication lanes, repeatable hiring processes, and tight fulfillment systems reduce friction across teams and improve customer experience. The episode provides a practical framework for operators who want to regain control, create leverage, and build businesses that scale without chaos.

Minute by Minute:

00:00 Introduction and Daily Routines
02:02 The Anatomy of a Smooth Running Business
05:06 Metrics and Visibility
09:46 Task and Project Management
13:24 Internal Communications
17:13 Hiring and Onboarding
21:06 Fulfillment and Customer Experience

SUMMARY:

In this episode of Ops Experts Club, Aaron Hovivian and Terryn Turner discuss the critical difference between being a task taker and truly owning operations. Using real-world examples from high-growth launches, they explain how operators support visionary leaders by creating structure, managing teams, and thinking through the downstream impact of decisions—especially during fast-paced seasons like January.

The conversation focuses on delegation, automation, and root-cause thinking, emphasizing that strong operators protect systems, speed, and margin. Rather than reacting to tasks, operators are challenged to lead with clarity, push back when needed, and act as the stabilizing force that allows visionary ideas to scale without chaos.

Minute by Minute:

00:00 Navigating the Post-Holiday Vortex
03:05 The Role of Operators in Visionary Businesses
06:14 Transitioning from Task Taker to Operations Owner
08:54 The Importance of Delegation and Automation
11:51 Managing Systems and Decision-Making
14:54 Identifying Pain Points and Root Causes
18:07 The Value of Strategic Pushback
20:59 Building Effective Communication and Research Skills

SUMMARY:

In this episode, Aaron Hovivian and Terryn Turner unpack a critical hiring mistake many growing businesses make: treating every hire the same. They explain why some roles require speed while others demand patience. When teams are drowning, burning out, or relying on excessive overtime, especially in lower-cost or entry-level roles, waiting for the "perfect" hire creates more damage than moving quickly. In these situations, hiring fast relieves pressure, protects top performers, and restores operational stability.

The conversation contrasts this with high-impact leadership roles, where hiring slowly is essential. Senior positions carry cultural, financial, and strategic weight, and rushing them can destabilize an organization. Using real client examples, they emphasize pacing hires based on urgency, role impact, and business stage. The episode reinforces a practical ops principle: scale by protecting your people, hiring with intention, and matching hiring speed to the level of risk each role carries.

Minute by Minute:

00:00 Introduction and Weather Talk
02:09 Hiring Strategies: Fast vs. Slow
09:08 The Importance of Timing in Hiring
14:55 Avoiding Burnout and Managing Team Capacity
21:02 Optimizing Roles and Responsibilities

SUMMARY:

In this episode, the Ops Experts Club sits down with Tabby Kler, a key leader inside the Collab team's finance division. She shares what she's learned from working under the hood of dozens of businesses across digital, retail, and distribution, and how that broad exposure shapes smarter financial decision-making. The conversation dives into the link between finance and operations, why most business owners overlook critical financial shifts as they scale, and how cross-industry insights can tighten systems and improve profitability.

As the team heads into end-of-year season, Tabby breaks down the essential steps owners should take now—not in March—to stay clean, compliant, and strategic. From reconciled books, proper categorization, and tax-ready reporting to using year-end data as a planning tool instead of a fire drill, this episode gives a straightforward roadmap for closing the year strong. The crew also discusses the danger of relying on "bank-balance decision-making," the real drivers behind profit, and what owners should consider before December if they want to reduce tax burden or reinvest intelligently.

Minute by Minute:

00:00 Introduction to Ops Experts Club and Guest Introduction
02:00 Tabby Kler's Growth in Finance
05:24 Unique Perspectives in Finance Across Industries
10:38 End of Year Financial Strategies
12:12 Preparing for End of Year Tie Off
16:09 Common End of Year Financial Pitfalls
19:04 Understanding Profitability vs. Revenue
24:06 Investing Back into the Business
28:00 Conclusion and Next Steps

SUMMARY:

In this episode, Aaron and Terryn unpack a pattern they see often with visionaries: the tendency to oversimplify operations. They dive into where simplification and automation actually make sense—and where cutting corners creates bigger problems down the line. From the realities of implementing AI, to the risks of offloading critical roles to low-cost hires, to the hidden cost of replacing historical team members, they outline how founders can make smarter decisions when they're feeling pressure around time, labor, or budget.

The conversation also breaks down labor percentage benchmarks, seasonal workload considerations, and why keeping strong internal operators matters for speed, accuracy, and scalability. If you want a clearer approach to evaluating operational levers—what to automate, what to delegate, and what should never be minimized—this episode gives you the framework.

Minute by Minute:

00:00 The Importance of Operations in Visionary Roles
02:58 Simplifying and Automating Processes
05:55 The Role of AI in Operations
08:58 Understanding Labor Costs and Efficiency
11:56 Valuing Historical Team Members
14:58 Thanksgiving Reflections and Wrap-Up