You don’t need more clients - you need better ones.

I'll walk you through a concept for how to build your own “client sieve” to separate the dream clients from the ones that make you question your sanity.

Pricing your services shouldn't feel like emotional math homework.

And yet...it does. Here's what's going on.

Things outside of your control can drag out your wait times - and your client's patience.

What, if anything, can be done to manage that?

Let's chat about it.

A client flipped the script: ‘If I pay a late-cancel fee, do you owe me one if you cancel last minute?’

Let's talk about it.

If you've been struggling to get customers to talk about your business and to get social proof that sounds natural - you've been going about it the wrong way.

In this episode, we’re heading into the metaphorical kitchen learn the art of crafting a Flavor Bomb—the secret sauce behind getting your customers to talk about your business.

Discover why a Flavor Bomb is more than just a fun idea; it’s a strategic way to grow your business and increase your pricing confidence.

You’ll learn:

• The six must-have ingredients that make a Flavor Bomb impossible to ignore.

• The biggest mistake businesses make when trying to create a buzz (and how to avoid it).
• How to know when your Flavor Bomb is working—and when it’s time to start over.

This episode is an audio version of the article 'Get Customers Talking About Your Business By Creating A Flavor Bomb.'

You can read the article and see any visuals you may have missed ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠.⁠

What do Southern hospitality, swinger parties, and customer experience have in common?

Turns out, a lot more when it comes to creating unforgettable experiences. Dive into surprising lessons you can use to make your customers feel valued, welcomed, and eager to come back for more.

• Why 'house rules' are the secret to happy guests - and what happens when they're broken
• How politeness can charm your customers - but kindness is what keeps them loyal
• The one thing both Southerners and swingers never forget - hint: it's all about the follow-up.

This episode is an audio version of the article 'From Porches to Playrooms: Customer Experience Lessons From Southerners and Swingers.'

You can read the article and see any visuals you may have missed ⁠⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠⁠.

Being in a tough-to-love industry doesn't mean your customer experience is doomed - it means you have a unique opportunity to shock and awe.

• Why tough-to-love industries have the lowest customer experience bar - and why that's a golden pineapple opportunity for you

• The mindset shift that can turn even cranky customers into raving fans

• An overlooked step that can instantly build trust and change how customers feel about working with you

This episode is an audio version of the article 'Win Over Customers In Tough-To-Love Industries: Strategies For Creating Great Customer Experiences.'

You can read the article and see any visuals you may have missed ⁠⁠⁠⁠⁠⁠⁠⁠here⁠⁠.

You don't have to be with customers in person to boost their satisfaction. With some upfront work, you can make your customers happier and make your work easier.

• Why self-service resources improve customer satisfaction
• 8 types of self-service resources to consider building
• How to get customers to actually use your self-service resources

This episode is an audio version of the article 'Boost Customer Satisfaction By Creating Self-Service Resources.'

You can read the article and see any visuals you may have missed ⁠⁠⁠⁠⁠⁠⁠here⁠⁠.