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The Product Experience: a Mind the Product podcast

The Product Experience: a Mind the Product podcast

Written by: Mind the Product
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The Product Experience features conversations with the product people of the world, focusing on real insights of how to improve your product practice. Part of the Mind the Product network, hosts Lily Smith (ProductTank organiser and Product Consultant) & Randy Silver (Head of Product and product management trainer) “go deep” with the best speakers from ProductTank meetups all over the globe, Mind the Product conferences, and the wider product community.

© 2026 The Product Experience: a Mind the Product podcast
Economics
Episodes
  • What your developers aren't telling you - Cat Hicks (Psychologist)
    Aug 5 2026
    Dr Cat Hicks is a psychological scientist and the founder of Catharsis, a human-centred research consultancy that works with engineering organisations. After self-funding her first open-access study into developer motivation, she was recruited to lead the Developer Success Lab at Pluralsight — a three-year programme that generated large-scale empirical research across hundreds of companies and more than 11,000 developers. Her book, The Psychology of Software Teams, published in July 2026, brings that evidence to bear on the question her industry keeps asking: why do smart people in smart organisations so often struggle to work well together? We talk about the hidden costs of treating developers as interchangeable units, what large-scale cycle time data reveals about individual performance, and how product managers can build the conditions for teams to actually thrive.Key takeawaysThe "brains and jars" model — treating developers as interchangeable, isolated computing units — does not just feel demeaning; it actively undermines the collaborative, social work that makes software teams effective, and is linked to burnout, self-censorship, and a breakdown of trust.Cycle time data from 216 companies and over 11,000 developers shows that individual performance fluctuates dramatically week to week — it is not a stable personal trait — which means slow periods are usually an environmental problem, not a personal one.Over-production pressure (the constant pull towards short-term delivery) has measurable cascading effects: developers stop mentoring, stop surfacing problems to managers, and stop investing in long-term code quality. It can be measured and, with committed leadership, changed within weeks.AI is producing genuine identity threats, not just productivity disruption. Teams that lower the "threat temperature" — framing change as a shared technical challenge and affirming that new skills can always be learnt — unlock significantly more adaptive and curious behaviour.Metacognitive scaffolding — building structured strategies for thinking about your own thinking, not just raw output — is more trainable than cognitive capacity and is almost entirely absent from how agentic coding environments are currently designed.Superordinate goals (shared outcomes that transcend individual preferences) allow diverse teams, including those who prefer deep solo work, to collaborate productively without demanding that everyone care about the product in the same way.Chapters(00:00) Opening (01:06) Cat's background and the book (04:40) Defining a software team (07:02) Building the Developer Success Lab (10:26) The brains and jars model (13:14) What the model costs teams (17:54) Why communicating value is so hard (19:04) What change looks like in practice (23:01) Code review anxiety and cycle time research (27:55) AI's effect on developer identity (31:57) Agentic coding and cognitive fatigue (35:46) Threat, play, and psychological safety (38:19) Working across disciplines (43:04) What product managers can do (48:00) Wrap-upReferencedThe Psychology of Software Teams by Dr Cat HicksThe Programmer's Brain by Felienne HermansThe Psychology of Computer Programming by Gerald WeinbergDeveloper Success Lab (Pluralsight)DORA projectCatharsis — Dr Cat Hicks's consultancyFight for the Human — Dr Cat Hicks's newsletterDr Cat HicksLearning Opportunities Claude skill — by Dr Cat HicksDeliberate practice and chess improvement study (44,000 Chess.com players)Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.
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    50 mins
  • The new manifesto for product builders - Faith Forster (Chief Product Officer)
    Jul 29 2026

    Faith Forster has spent 15 years in product leadership. She was VP of product at Dex, acquired for approximately $600 million, and went on to serve as CPO at Legal, a payments and compliance platform. She now runs discovery.com, an AI-native platform that helps product leaders and teams make faster, better product decisions by connecting to their tools and synthesising competitor, customer and growth intelligence. She is also the driving force behind the Makers Manifesto — a cross-disciplinary set of values and principles for building great products in the age of AI, developed with 45 contributors from across product, engineering, design, and business leadership.

    We discuss:

    1. The manifesto emerged from 96 conversations with product leaders whose grasp of AI ranged from fully automated pipelines to treating it as a faster way to write PRDs — a gap that revealed an industry in urgent need of a shared reference point.
    2. Four values anchor the manifesto: purpose over possibility, value created over effort spent, learning loops over launch plans, and human accountability over full automation.
    3. "Maker" was chosen over "builder" to signal that designers, engineers, salespeople, customer support staff, and founders all share equal ownership of the creation process — regardless of job title.
    4. Feature parity is no longer a defensible moat: when any competitor can replicate a capability within days, durable advantage must come from data, relationships, distribution, and business model.
    5. Product market fit can no longer be treated as a static milestone — in a market where products, competitors, and customer expectations shift simultaneously, fit must become a continuous, living part of decision-making.
    6. "Done" now means adopted, not shipped. AI removes every excuse for clunky, one-size-fits-all experiences, and teams that still equate production deployment with completion are measuring the wrong thing.
    7. Making context explicit — codifying strategy in a form that agents and humans can both act on daily — is the principle teams consistently identify as their most urgent, immediate priority.


    Chapters

    • 00:00 Introduction
    • 01:12 Faith's background
    • 02:28 Origins of the Makers Manifesto
    • 06:18 Makers Manifesto vs the Agile Manifesto
    • 07:23 Why "maker" not "builder"
    • 11:42 Four values and 16 principles
    • 15:01 Purpose over possibility
    • 19:10 Learning loops over launch plans
    • 22:36 Who gets to be a maker
    • 28:55 Durable advantage in the AI era
    • 33:22 Staying close to customers
    • 36:04 What's next for the manifesto
    • 43:59 Wrap-up


    Referenced

    • Makers Manifesto — https://makersmanifesto.org
    • discovery.com — Faith's AI-native product decision platform

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

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    44 mins
  • 5 human signals AI won't replicate - Sarah McDevitt (Hubspot)
    Jul 22 2026

    Our Hosts
    Lily Smith
    enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath.

    Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury’s. He participated in Silicon Valley Product Group’s Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He’s the author of What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon’s music stores in the US & UK.

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    43 mins
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